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Unexpected shutdown during sleep

Anonymous
2013-02-19T21:49:39+00:00

Hello,

My computer was put to sleep but was shut down unexpectedly. When I restarted it, I looked up at the Event Viewer and found the following event (which is labeled critical):

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          2/19/2013 12:36:12 PM

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (2)

User:          SYSTEM

Computer:      Pinto-PC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2013-02-19T20:36:12.128413400Z" />

<EventRecordID>6633</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Pinto-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">159</Data>

<Data Name="BugcheckParameter1">0x3</Data>

<Data Name="BugcheckParameter2">0xfffffa8007b1b060</Data>

<Data Name="BugcheckParameter3">0xfffff80000b9c518</Data>

<Data Name="BugcheckParameter4">0xfffffa800e9d29c0</Data>

<Data Name="SleepInProgress">true</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

I also have the dump file: https://dl.dropbox.com/u/109904525/021913-27752-01.dmp

This actually happened before two days ago (dump file: https://dl.dropbox.com/u/109904525/021513-31215-01.dmp)

Could anyone please take a look at this and help me understand what caused this problem?

Thank you.

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  1. Anonymous
    2013-02-20T14:37:40+00:00

    I have spent some time studying the reports. The cause of your problem is not presently clear.

    The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

    Source: http://msdn.microsoft.com/en-us/library/ff559329(v=vs.85).aspx

    The system log records two occasions, on the 15th and 19th February, when system failure has occurred. On both occasions, as you have noticed, system failure has occurred whilst sleep is in progress. The failure has been in an orderly manner and not an instant shutdown, which would be the result of a total loss of power. This suggests that it is a single driver. I have looked at your motherboard drivers and they appear to be up to date and you have the latest BIOS.

    There follows a note by SpiritX which indicates an avenue of enquiry.

    That error ( referring to 0x9F ) means a driver is not handling the power state properly. Check in Control Panel -  Device Manager to be sure major drivers are not shut off during sleep - double click Display  Adapter - NIC and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power. Maybe only one has an issue.

    Source: Post by SpiritX in these forums.

    I would be interested to know whether the settings for these drivers has been set to Allow computer to off power? Your computer is a laptop so this is the setting I would expect to see as the computer is reliant on a battery.

    This leads to a further question. On the two occasions when the error occurred was the laptop connected to the mains electricity supply? Does the battery charge normally? How well does the battery hold it's charge?

    You have a strange error occurring soon after the computer is booted " Realtek PCIe GBE Family Controller is disconnected from network". Research revealed that others have noticed the error but I did not see any solutions. It is one of the devices where I have asked you to check the Power Management settings.

    You do also seem to have some events recorded after sleep has been initiated, which seems strange. There is no indication that the computer wakes. This is an example " Name resolution for the name talk.google.com timed out after none of the configured DNS servers responded." These refer to the Network. Perhaps the Network is not shutting down when the computer enters sleep.

    You have a number of these errors " The driver detected a controller error on \Device\Harddisk1\DR1". Perhaps we should look at this later as there is more than enogh to look at above.

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  1. Anonymous
    2013-02-20T02:08:01+00:00

    Alright, I think all the drives should come up this time. I also uploaded the logs of both system and applications.

    https://skydrive.live.com/redir?resid=5089DABABEC4DAA1!237&authkey=!ABbaHejbAJsC34Q

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  2. Anonymous
    2013-02-20T01:16:28+00:00

    Your Driver View report only lists a single driver. I need the complete list. Please try again.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

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  3. Anonymous
    2013-02-20T00:30:43+00:00

    Hi Gerry,

    My laptop is Dell XPS15 L501X. I have downloaded Driver View and run it. I have also run the System Information. Here is the link to the exported files on Sky Drive: https://skydrive.live.com/redir?resid=5089DABABEC4DAA1!237&authkey=!AEotwANQ\_PGbvm4

    Thank you very much for your time.

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  4. Anonymous
    2013-02-19T22:17:52+00:00

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model. Failure to deal with both requests will delay finding a solution.

    Please say if you need help with using Sky Drive.

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