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I have 8GB of ram but only 4GB is showing up?

Anonymous
2013-03-19T22:01:14+00:00

I have had this computer for a while now but I am just now noticing that it is only using 4GB of ram out of the 8GB it came with. There are 4 sticks of 2GB of ram DDR2. Both came already installed in the computer when purchased. Both work, memory tested said that they are both in working condition. What is going on???

OS: Windows vista home premium 64-bit

Make: HP

Model: 667501

msconfig shows the max memory is 3328

Edit: Was able to open up the computer and needed to change the info on the RAM

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-23T02:41:25+00:00

    Solved

    1. msconfigure -> uncheck max memory
    2. reboot
    3. msconfigure -> check max memory
    4. reboot
    5. confirm with msconfigure again. max memory is now at 8000

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  2. Anonymous
    2013-03-20T15:12:02+00:00

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  3. Anonymous
    2013-03-20T15:05:33+00:00

    Hi,

    Welcome to the Microsoft Community. As per the description there is 8GB of RAM (Random-access memory) on the computer but it shows only 4GB.

    I will help you with this issue. I would suggest you to follow the steps from the article.

    The usable memory may be less than the installed memory on Windows 7-based computers (Applies to Windows Vista)

    Hope this helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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  4. Anonymous
    2013-03-22T12:23:10+00:00

    You might try this and see if it fixes the problem: 

    http://www.mstechpages.com/2010/10/17/i-just-added-more-ram-why-wont-windows-see-it-under-4gb/

    I tried that. The msconfig is showing that the max is at 3328

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  5. Anonymous
    2013-03-22T12:21:56+00:00

    Hi,

     

    Welcome to the Microsoft Community. As per the description there is 8GB of RAM (Random-access memory) on the computer but it shows only 4GB.

     

    I will help you with this issue. I would suggest you to follow the steps from the article.

     

    The usable memory may be less than the installed memory on Windows 7-based computers(Applies to Windows Vista)

     

    Hope this helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

     

     

     

     

    The computer is not running windows 7. It is running windows vista

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    1 person found this answer helpful.
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