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Windows Firewall Blocks Remote Desktop

Anonymous
2013-02-02T23:06:15+00:00

Currently running Windows 8 Pro retail because Enterprise is not available. Windows Firewall will not allow remote desktop protocol through. I disable Firewall and RDP to and from PC works fine. However, when I enable the Firewall RDP is blocked. I have also made sure RDP is turned on and allowed from any type of RDP connection. I have allowed RDP through the advanced settings as well. I have spent hours on the line with Microsoft Support and they tell me they can't help I need to be transferred to Enterprise support and Enterprise support doesn't help and transfers me back. Soooo any help would be appreciated.

Thanks

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2013-02-03T17:10:46+00:00

    Hi,

    Thank you for posting your query in Microsoft Community forums.

    I understand from the description that you have posted that firewall stops your remote desktop.

    I suggest you to follow the methods given below and check if the issue persists.

    a) On the Windows 8 machine you want to remote desktop into, you need to make sure the user account has a password. You also need to make sure your account is an administrator account on the system.

    b) You have to make sure the firewall on Windows 8 allows remote desktop to the machine.

    c) You have to enable remote desktop in the System settings.

    d) Make sure you set a password for your administrator account. Once you have done that, go to Control panel on Windows Firewall.

    e) Click on Allow an app or feature through Windows Firewalland then you will scroll down until you see Remote Desktop. Make sure the box is checked.

    f) Make sure it’s only enabled for the Private network; you don’t want anyone in the world being able to remotely connect to your computer! Once you have done that, we can go to Control Panel and click on System. Then click on Remote Settings at the top left.

    g) Now check the Allow remote connections to this computer box.

    Note: There is another option called Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended). If you enable that, you will need to make sure you are running a remote desktop client version 6 of higher. You can check whether your version of remote desktop supports Network Level Authentication by opening remote desktop on the client machine (the computer you’ll be using to connect to Windows 8) and clicking on the icon at the top left and click on About.

    h) If your version of Remote Desktop Connections supports it, it will say Network Level Authentication supported.

    i) Now open remote desktop connection, type in the computer name and click Connect.

    Hope this helps. If you have queries related to Windows. Please feel free to post. We will be glad to assist.

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  1. Anonymous
    2013-02-20T18:53:38+00:00

    Vipin,

    Thank you for your response, however a-i have all been confirmed and completed. I was able to configure RDP to work for internal networks. Externally, RDP is still currently not working. I configured RDP internally to work by deleting all the RDP entries in the firewall and re-entering them all one at a time in the advanced Firewall Settings. I am running RDP over port 3389 just to make sure I can get it to work than will change. So currently in the router I have forwarded 3389 to 3389 just to make sure the router fire is not blocking the port.

    Thanks,

    Joe

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