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Windows 8 does not recognize the HP DVDRAM GT50N dvd drive.

Anonymous
2012-11-17T21:54:32+00:00

Windows 8 does not recognize my HP dvdram GT50N. I have already preformed the troubleshooting procedures in Windows 8 and it does nto fix the problem. Here is some of the information from the device instance:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Event Logs:

Device SCSI\CdRom&Ven_hp&Prod_DVDRAM_GT50N\4&274bc946&0&010000 was configured.

Driver Name: cdrom.inf

Class GUID: {4D36E965-E325-11CE-BFC1-08002BE10318}

Driver Date: 06/21/2006

Driver Version: 6.2.9200.16384

Driver Provider: Microsoft

Driver Section: cdrom_install

Driver Rank: 0xFF0005

Matching Device ID: GenCdRom

Outranked Drivers:

Device Updated: true

Device SCSI\CdRom&Ven_hp&Prod_DVDRAM_GT50N\4&274bc946&0&010000 had a problem starting.

Driver Name: cdrom.inf

Class GUID: {4D36E965-E325-11CE-BFC1-08002BE10318}

Service: cdrom

Lower Filters:

Upper Filters:

Problem: 0x13

Status: 0x0

Driver Management concluded the process to install driver cdrom.inf_x86_a76623cebb64c613\cdrom.inf for Device Instance ID SCSI\CDROM&VEN_HP&PROD_DVDRAM_GT50N\4&274BC946&0&010000 with the following status: 0x0.

Original title : HP DVDRAM GT50N not recognized

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-02-28T16:18:49+00:00

    Hi,

    That kind of sounds like the button on the drive is getting a bad connection, unless I misunderstood the problem...

    You could try going to COMPUTER and right clicking on the drive, and select EJECT and see if that works any better...

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  2. Anonymous
    2013-02-28T16:14:44+00:00

    HI i have the same issue

    i also have GT50N DVD driver and i have upgraded from windows 7 to window8 and after upgrade my DVD driver button do not work some time .

    please let me know how can i get the driver software for this.

    MY PC Manufacturer (Sony) dont have any driver for this , as i have already checked with them.

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  3. Anonymous
    2012-11-18T14:52:44+00:00

    Hi cstoltie,

    Thank you for posting in the Microsoft Community. It seems that you have an issue with the DVD drive not being recognized on Windows 8. This can be really frustrating for you and I appreciate the efforts that you have put in. Let us work together as a team try to get this issue fixed.

    Let us start with a few questions-

    1)      Do you face a similar issue with other hardware components on the computer?

    2)      Have you made any other changes on the computer?

    I would like more information regarding the issue.

    Method 1-

    I would have you run the Hardware and Devices troubleshooter.

    Refer the steps-

    a)        Click on “Start” and type “troubleshooting” (without the quotations) and then select “Settings”.

    b)       Now, Click on “view all”.

    c)       Run the “Hardware and Devices” troubleshooter.

    Method 2-

    I would have you download and install the latest drivers for the hardware (including the firmware updates) from the manufacturer’s website.

    You can ask the manufacturer for assistance.

    Method 3-

    I would have you refer to the steps suggested by “AtishayMSFT” from the thread-

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, refer the steps:

    a)      Click on the “Windows+R” keys simultaneously, type “regedit” (without the quotes) and hit “Enter”.

    b)      Now, click on “File” and select “Export”. Save it to the desired location.

    c)       If you make any mistakes while editing the registry, then you can just Right Click on the Exported file and select “Import”.

    http://answers.microsoft.com/en-us/windows/forum/windows_cp-hardware/windows-8-does-not-recognize-my-dvd-drive/f115e396-34df-4795-8c72-b2d4029346a5

    Do let us know if you need further assistance. We will be happy to help.

    Thanks.

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