Hi saind,
a. What’s the model of the Creative Zen player you’re using?
Updating the firmware has helped users in fixing the issue. I’d recommend you to access the link below, select the appropriate MP3 player you have and in the subsequent page, download and install the latest firmware:
Creative Worldwide Support > MP3 Players
http://support.creative.com/Products/Products.aspx?catid=213
Hope this helps.
Gokul - Microsoft Support
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