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External hard drive with USB 3.0 keeps disconnecting and reconnecting

Anonymous
2013-05-10T00:35:17+00:00

I have a New Gigabyte A2 "1TB" and a HP DV6-7208TX laptop, when I plug the external hard drive on 2.0 port it works perfectly but when I plug it on 3.0 ports it doesn't work it keeps connecting and disconnecting...I tried to connect the hard drive to another laptop to a USB 2.0 port and it work. My USB ports are working properly I tried to connect a USB flash drive on 3.0 ports and 2.0 port it works perfectly. What is the problem? the Laptop which is still new? the hard drive? or the OS? PLS. HELP ME :(

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-05-11T06:27:52+00:00

    Chris, did changing the power settings help you at all?  I just built a new computer and am getting the same error message when using the 3.0 ports on the front of the computer.  But the ones on the back of the computer work fine...

    -James

    3 people found this answer helpful.
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  2. Anonymous
    2016-06-17T13:55:25+00:00

    There we go.  Fixed it for me.  Thanks

    1 person found this answer helpful.
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  3. Anonymous
    2014-11-10T06:30:25+00:00

    i did everything to work this thing except the bios update but nothing helped it's an issue with the windows 8 and they cant fix it properly or the motherboard bios issue i recently installed windows again and it did work fine for like 2days and start to disconnect again there are no help to this issue stupid Microsoft

    1 person found this answer helpful.
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  4. Anonymous
    2013-05-13T16:42:59+00:00

    Hi,

    You can try uninstalling and reinstalling the drivers for those USB ports and check.

    Follow these steps to uninstall the USB Controller Driver.

    a.      Press Windows key + X and select Device Manager.

    b.      Search for USB Controller Driverand **** expand it.

    c.       Right click on the drivers one after the other and select Uninstall.

    d.      Now restart the computer to reinstall all those drivers.

    Do let us know about the results.

    1 person found this answer helpful.
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  5. Anonymous
    2013-05-10T17:08:02+00:00

    Hi,

    The information which you have given says that all the USB ports in the computer are working fine. So I would suggest you to try connecting the external hard drive to some other computer using the 3.0 port and then check.

    I would also suggest you to go through the article and follow the steps given.

    What if a device isn't installed properly?

    http://windows.microsoft.com/en-us/windows-8/what-device-isnt-installed-properly

    Reference:

    Install USB 3.0 and other USB devices

    http://windows.microsoft.com/en-us/windows-8/install-usb-3-usb-devices

    Do let us know if you have any further queries. We would be happy to help you.

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