Hi Bill,
BitLocker is designed to make the encrypted drive unrecoverable without the required authentication. When in recovery mode, the user needs the recovery password or recovery key to unlock the encrypted drive. Therefore, we highly recommend that you store the recovery information in AD DS or in another safe location.
To check what all recovery options are there, I would suggest you to refer to the steps under the section "Recovery options".
Learn more about BitLocker Drive Encryption
http://windows.microsoft.com/en-US/windows7/Learn-more-about-BitLocker-Drive-Encryption
Refer to the link for additional information.
BitLocker Drive Encryption in Windows 7: Frequently Asked Questions
http://technet.microsoft.com/en-us/library/ee449438(WS.10).aspx#BKMK_RecoveryPass
Hope this information helps. Reply to the post with updated status of the issue to assist you further.