Hi,
I can imagine the inconvenience you have experienced.
To assist you better I would appreciate if you could answer the following questions:
1) What happens when you try to install?
2) What is the complete error message?
3) Which Windows updates was not installed? What is the KB (Knowledge Base) Articles number?
I would suggest you to perform the troubleshooting methods and check.
Method 1: I would suggest you to roll back to the previous driver.
a) Press
Windows key + X on the keyboard.
b) Click
Device Manager.
c) Double-click on
Display Adapters.
d) Double-click on your
G raphic Card Drivers
e) Select the
Driver Tab
f) Click on
Roll Back Driver.
Method 2: I would suggest you to uninstall and reinstall the graphic drivers and check.
a) Click on
Start, type Device Manager and hit enter.
b) Go to
display adapter.
c) Right click on the video card, click on
uninstalls.
Reboot the computer to update the driver’s automatically.
In case not able to update the drive I would suggest you to manually
download and install the drivers
from the Manufacturer’s website and check.
Follow the steps to install it in compatibility mode;
a) Press the ‘Windows key + W’ key on the keyboard.
b) Type
compatibility in the search box and then press Enter.
c) Click “Run programs made for previous versions of Windows” option from the list appeared in the left side.
d) Select the drivers or games and install.
Make older programs compatible with this version of Windows
Most programs created for earlier versions of Windows also work in this version of Windows, but some older programs might run poorly or not at all. If a program written for an earlier version of Windows doesn't work correctly,
you can try changing the compatibility settings for the program, either by using the Program Compatibility Troubleshooter or manually choosing compatibility settings.
**http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows**
What is program compatibility?
**http://windows.microsoft.com/en-US/windows-8/what-program-compatibility**
Method 3: Try installing the application in Clean Boot and check.
Perform Clean Boot.
To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Please refer to the link and follow the steps and check.
**http://support.microsoft.com/kb/929135**
Please refer to the section “How to determine what is causing the problem by performing a clean boot”
Important: Reset the computer to start to normal startup.
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the
‘Windows + R’ key on the keyboard.
b) In the
‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c) On the
‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.
d) When you are prompted to restart the computer, click
‘Restart’.
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved.
If you need further assistance regarding Windows, please feel free to post. We will be happy to help you.
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