Windows Explorer Crash (fault module is "thumbcache.dll")

Question

Windows Explorer Crash (fault module is "thumbcache.dll")

Anonymous

Hello,

I have been using Windows 8 Pro for a few months. I am facing an "explorer crash" since when I restricted deleting thumbnail cache for faster folder loading. I did it by adding a "deny" permission(delete subfolders and files, delete) in the security option of the folder C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer. This worked fine in my previous Windows 7 Ultimate. But in Window 8 Pro it causing an Explorer Crash as soon as the "ThumbcacheToDelete" folder is created inside the Explorer folder. Report of crash is added below.

Thank you in advance for any kind of help.

Version=1

EventType=APPCRASH

EventTime=130131609688752465

ReportType=2

Consent=1

UploadTime=130131609827907325

ReportFlags=524288

ReportIdentifier=aed73354-bdf5-11e2-afa5-20107ab0ee57

IntegratorReportIdentifier=aed73353-bdf5-11e2-afa5-20107ab0ee57

NsAppName=Explorer.EXE

Response.BucketId=0d1edd46d40c4b51f0fd72319935be9a

Response.BucketTable=1

Response.LegacyBucketId=-1198270397

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Explorer.EXE

Sig[1].Name=Application Version

Sig[1].Value=6.2.9200.16384

Sig[2].Name=Application Timestamp

Sig[2].Value=50107d1c

Sig[3].Name=Fault Module Name

Sig[3].Value=thumbcache.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.2.9200.16384

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=501080dd

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=00020500

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.2.9200.2.0.0.256.103

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=2057

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=9a7d

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=9a7d793318c7db4f59ae1c9e6c872c40

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=c0b1

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=c0b158dedfaead1438543bacd2dcadff

UI[2]=C:\Windows\Explorer.EXE

LoadedModule[0]=C:\Windows\Explorer.EXE

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\msvcrt.dll

LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[6]=C:\Windows\SYSTEM32\combase.dll

LoadedModule[7]=C:\Windows\SYSTEM32\powrprof.dll

.

LoadedModule[245]=C:\Windows\SYSTEM32\NTDSAPI.dll

LoadedModule[246]=C:\Windows\system32\docprop.dll

LoadedModule[247]=C:\Windows\System32\mfmp4srcsnk.dll

LoadedModule[248]=C:\Windows\System32\MFPlat.DLL

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Windows Explorer

AppPath=C:\Windows\Explorer.EXE

NsPartner=windows

NsGroup=windows8

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail cache for faster folder loading. It worked fine in windows 7 Ultimate but [it's] causing Explorer crash in Windows 8 Pro...

Patient (demonstrating): "Doctor, it hurts when I do this!"

Doctor: "Don't do that."

If you remove the "extra deny permission" and reboot, does the behavior persist?

TIP: This is Consumer-specfic forum. Try posting in the apropriate IT Pro forum instead => http://social.technet.microsoft.com/Forums/en-US/category/w8itpro

Answer 2

Anonymous

No. I did not upgrade...

0 comments

Answer 3

Anonymous

Did you upgrade the Win7 computer to Win8 or...?

0 comments

Answer 4

Hi Mr. Imran M,

Thank you for your response. First answering your questions,

I do not see any message at the time of crash, just all the desktop icons goes away and comeback after a while. From the event log viewer I've got this,

Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107d1c

Faulting module name: thumbcache.dll, version: 6.2.9200.16384, time stamp: 0x501080dd

Exception code: 0xc0000005

Fault offset: 0x00020500

Faulting process ID: 0x80c

Faulting application start time: 0x01ce5306e3738c1f

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\System32\thumbcache.dll

Report ID: 7b66d3b0-bf04-11e2-afa8-20107ab0ee57

Faulting package full name:

Faulting package-relative application ID: 2. I'm using the built in Administrator account. 3. As I mentioned in my question earlier, I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail cache for faster folder loading. It worked fine in windows 7 Ultimate but causing Explorer crash in Windows 8 Pro as soon as the "ThumbcacheToDelete" folder is created into the Explorer folder. I've added a few screen shots. You kindly check that out.

http://www.flickr.com/photos/95883627@N08/8748034880/in/photostream/

http://www.flickr.com/photos/95883627@N08/8748034906/in/photostream/

http://www.flickr.com/photos/95883627@N08/8748034924/in/photostream/

I have applied your methods. It remains the same. If there any way to stop the deletion of the thumbnail cache other than this please let me know.

Thanks a lot for your help.

Answer 5

Hi Md. Mahfuzur Rahman,

In order to provide you with a quick resolution, please reply to these questions:

1. Do you receive any error message or error code?

2. Are you the administrator of the computer?

3. Have you made any changes on the computer prior to the issue?

**Method 1:**Run system maintenance troubleshooter and check.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on System and Security, click on System Maintenance.

d. Follow the steps from the wizard to run the troubleshooter.

**Method 2:**If the above method does not help then follow these steps:

**Step 1:**Boot to safe mode and check if the issue persists. Follow the steps to boot to safe mode:

a. Press the ‘Windows + R’ key on the keyboard.

b. In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c. Click the ‘Boot’ tab.

d. Under ‘Boot Options’, select the ‘Safe Boot’ option.

e. Choose the type of safe mode by selecting one of the options below the Safe boot check box.

f. Select ‘Minimal’ and click OK and then restart your PC.

Step2: If the issue does not persist in Safe Mode then the issue may be due to some third party Program/application. To determine which program or application is causing the issue, try placing the computer in clean boot state and check.

Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

**http://support.microsoft.com/kb/929135**

Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 3 provided in the above KB article.

You may also refer to this article for more information on improving your computers’ performance:

Ways to improve your PC's performance

**http://windows.microsoft.com/en-US/windows-8/improve-pc-performance**

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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Windows Explorer Crash (fault module is "thumbcache.dll")

7 answers