Hi,
1. What is the make and model of your computer?
2. Did you try connecting to different USB ports?
Please follow the methods and check if it works fine.
Method 1:
Run the hardware troubleshooter and check if that helps..
a) Press the ‘**Windows + w’**and type ‘troubleshooting’ in the search and press enter.
b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on ‘next’ to run the troubleshooter.
Method 2:
Follow the steps.
a. Press Windows Key + R.
b. In the run box, type devmgmt.msc and press enter.
c. Expand Universal Serial Bus controllers.
d. Right-click the first USB controller under Universal Serial Bus controllers, and then click on Uninstall to remove it. Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
e. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.