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New Windows 8 pc does not allow me to print in color with my Xerox 6128mfp

Anonymous
2013-05-04T02:17:50+00:00

I just went through and setup our new computer which has Windows 8 loaded on it. When I print using our Xerox Phaser 6128MFP, the prints come out in black and white only. All other pc's using either XP or Windows 7 will print in color from this printer. I do not see where i can go in and make any manual adjustments as I was able to do with the previous versions of Windows. According to Xerox they do not have updated drivers for Windows 8 and instruct me to use the default drivers from Microsoft.

Any suggestions?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-05-09T22:57:47+00:00

    Got it working. thanks! I didn't uninstall the MS driver before nor did I select the Xerox Phaser 6180MFP-N under the "Configurations:" entry. I did have to go into the "Earth Smart" setup and turn off the Banner pages. This was found under the Advanced tab of the Printing Preferences.

    Thanks again.

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  1. Anonymous
    2013-05-09T14:22:35+00:00

    This is the response I received from Xerox. It was not useful at all. The global drivers they refer do not work either. As a matter of fact the recommended driver will print out pages and pages of gibberish.

    From Xerox:

    Hello ,

    Thank you for contacting the North American E-mail Support Team.

    Please try these steps :

    Click on the [Start] menu, and then select [Devices and Printers].

    Right-click on the printer icon, and then select [Printer Properties].

    The Print Driver Properties window will be displayed.

    Click on the [Options] tab.

    Click on [Basic Printing Mode] to make the Configuration pull-down menu available.

    Select the correct printer model from the pull-down menu.

    Click on the [Apply] button.

    Click on the [OK] button.

    Close the Devices and Printers window.

    If it does not work then remove and reinstall the driver  using the Xerox Global print driver :

    http://www.support.xerox.com/support/global-printer-driver/file-download/enus.html?operatingSystem=win8&fileLanguage=en&contentId=123355&from=downloads&viewArchived=false

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  2. Anonymous
    2013-05-09T13:58:48+00:00

    BTW, according to this, updated drivers are to be expected from Xerox within the following 2 months.

    So in the worst case I guess this would be time for the resolving of this matter.

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  3. Anonymous
    2013-05-09T13:53:31+00:00

    I have the exact same problem as Jeff.

    Installed Win8 and using built-in drivers for the Xerox 6128MFP. Options show B&W and Color, but no matter what I do, it always comes out B&W.

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  4. Anonymous
    2013-05-04T02:25:56+00:00

    OK, so I found where to set the printer preferences, however color printing is already checked. Still printing in b/w only.

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