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Printer won't stop printing

Anonymous
2013-04-12T20:06:28+00:00

Can't get my printer to stop printing. Had to take the paper out to stop it.  I've cleared all  documents that were holding to be printed. Someone told me I needed to clear the printers memory but I have no idea how to do that. I've tried everything I can think to do. The printer is Samsung ML 2510. I was trying to print 4 worksheets in Open  Office 3.1  and when I hit print it said it was printing 1 of 1550. I canceled it immediately but now every time I put paper back in, the printer continues those 1550 pages. How can I get it to stop?  My computer is HP  with windows 8, if that matters. PLEASE  HELP

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Original title: Printer Print printing

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-13T07:18:30+00:00

    Hi,

    Let us work together to resolve this issue.

    Here’s what you can try:

    I would suggest you to follow these methods to delete the print queue:

    **a.**Press Windows key + R and type services.msc to open services.

    **b.**Right click on the Print Spooler service and select Stop.

    **c.**Press Windows key + R and type C:\Windows\system32\spool\PRINTERS.

    **d.**Click/tap on Continue and Yes (if prompted by UAC) to approve opening the Printers folder.

    **e.**Delete all files in the Printers folder until it is empty, and then close Windows Explorer.

    WARNING: Do not delete the printer’s folder itself. Only delete its contents.

    Now Open Services, and start the Print Spooler service.

    Follow these steps to do so:

    **a.**On the desktop, press Windows key + R to open the Run Dialog.

    **b.**Type services.msc in the Run Dialog, and then press Enter to open Services.

    **c.**Right-click the Print Spooler service, and then click Properties.

    **d.**The Startup type box will be set to Disabled; change it to Manual.

    **e.**Click OK to close the Properties window.

    **f.**Right-click the Print Spooler service, and then click Start. The service should start without errors.

    If you do receive any errors, please send them to us in your reply.

    Please let us know the results.

    Further suggestion:

    Fix printer problemshttp://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    If you have any other questions regarding Windows operating systems, contact us on this forum. We are happy to assist.

    100+ people found this answer helpful.
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  1. Anonymous
    2017-01-19T12:34:04+00:00

    It seems the problem has disappeared, I don't know how. Thanks for your help!

    2 people found this answer helpful.
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  2. Anonymous
    2016-01-04T02:09:37+00:00

    This information was great. I recently purchased a new hp wireless printer and it was constantly print pages I did not need. I followed the directions and it ended my problem.  I did not do the second step changing the disable to manual and I was wondering was it necessary? Would it cause a problem if I don't completed the second step of the directions?

    2 people found this answer helpful.
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  3. Anonymous
    2014-10-21T14:04:19+00:00

    MANASA,

    You are a genius.  I had the same problem as  msbren.  I have a Dell laptop with Windows 7, 64-bit and an old HP Laserjet printer.  I tried your solution and everything is back to normal now which is perfect.  The only thing that was different is that the printer queue was already empty and so was the Printers Folder.  Your instructions didn't say whether it was necessary to restart my laptop after following your instructions so I did restart it.  Manasa, thank you so much.  You saved me from having to call HP.

    Hi,

    Let us work together to resolve this issue.

    Here’s what you can try:

    I would suggest you to follow these methods to delete the print queue:

    **a.**Press Windows key + R and type services.msc to open services.

    **b.**Right click on the Print Spooler service and select Stop.

    **c.**Press Windows key + R and type C:\Windows\system32\spool\PRINTERS.

    **d.**Click/tap on Continue and Yes (if prompted by UAC) to approve opening the Printers folder.

    **e.**Delete all files in the Printers folder until it is empty, and then close Windows Explorer.

    WARNING: Do not delete the printer’s folder itself. Only delete its contents.

    Now Open Services, and start the Print Spooler service.

    Follow these steps to do so:

    **a.**On the desktop, press Windows key + R to open the Run Dialog.

    **b.**Type services.msc in the Run Dialog, and then press Enter to open Services.

    **c.**Right-click the Print Spooler service, and then click Properties.

    **d.**The Startup type box will be set to Disabled; change it to Manual.

    **e.**Click OK to close the Properties window.

    **f.**Right-click the Print Spooler service, and then click Start. The service should start without errors.

    If you do receive any errors, please send them to us in your reply.

    Please let us know the results.

    Further suggestion:

    Fix printer problemshttp://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    If you have any other questions regarding Windows operating systems, contact us on this forum. We are happy to assist.

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-12-26T16:19:19+00:00

    Please help! Tried the above, but it says c:windows\system32\spool\printers is unavailable. says it might have been moved or deleted.

    1 person found this answer helpful.
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