This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I am currently trying to get my GPU installed on my Desktop computer. As of right now it'll play games and such but when I try to use anything that needs to locate the video card for things such as OpenCL it can't locate the it or the drivers.
I am thinking it has something to do with something I am seeing inside my display settings. It shows I have two monitors connected and they are using different adapters. One being my AMD and the other being Microsoft Basic Display Driver. The monitor I am currently using shows up as the second monitor in the list. The weird thing about it is that the driver version for the first Microsoft Basic Render Driver in the .nfo below is actually the driver for the AMD Radeon HD 7700 Series but the AMD Radeon HD 7700 Series shows the driver version as Not Available.....
Here is what my system.nfo says under the display compenent:
Name Microsoft Basic Render Driver
PNP Device ID ROOT\BASICRENDER\0000
Adapter Type Not Available, Microsoft compatible
Adapter Description Microsoft Basic Render Driver
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 12.100.17.0
INF File basicrender.inf (BasicRender section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\basicrender.sys (6.2.9200.16384, 29.00 KB (29,696 bytes), 7/25/2012 9:28 PM)
Name AMD Radeon HD 7700 Series
PNP Device ID PCI\VEN_1002&DEV_683D&SUBSYS_32311682&REV_00\4&4E2B653&0&0008
Adapter Type AMD Radeon Graphics Processor (0x683D), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 7700 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version Not Available
INF File oem15.inf (ati2mtag_R575A section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1280 x 1024 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF7EC0000-0xF7EFFFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967292
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6304, 562.50 KB (576,000 bytes), 3/20/2013 8:25 PM)
Name Microsoft Basic Display Driver
PNP Device ID ROOT\BASICDISPLAY\0000
Adapter Type , (Standard display types) compatible
Adapter Description Microsoft Basic Display Driver
Adapter RAM 0 bytes
Installed Drivers Not Available
Driver Version Not Available
INF File basicdisplay.inf (MSBDD_Fallback section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 640 x 480 x 1 hertz
Bits/Pixel 32
Driver c:\windows\system32\drivers\basicdisplay.sys (6.2.9200.16384, 47.50 KB (48,640 bytes), 7/25/2012 9:29 PM)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Valandor,
Thank you for a quick update on this issue.
It's great to know that you have resolved the issue.
We appreciate the effforts that you have used to resolve this issue.
Please feel free to post back on this forum if you have any more queries on driver related issues on Windows.
Hello,
Contact the manufacturer of your PC and get the drivers for the graphics card...
Okay,
So after hours spent dealing with AMD and XFX and re-installing my drivers, my card it's self and then finally having to do a system restore I realized it worked fine until I used windows update. I then went through my updated in small blocks to see where the problem was and found out there was and update that was causing this issue.
The update is KB2795944. When installed I get two Name Microsoft Basic Render Driver added onto my display drivers when I look at my system.nfo "msinfo32".
So for now I'm just not going to update my system with this update and go about my day being able to use my graphics card the way it's meant to be used.
Hello,
The card I am using is a 3rd party card. I use the Radeon HD 7770 and I have the up to date drivers for the card. The issue at this point actually seems to be a windows update. I am narrowing it down right now to witch one. I have uninstalled all the updated and it fixed the issue. I have checked to make sure it wasn't a security update and it wasn't so just going through the rest of them once I know which update is causing the error with my current, and I must add, up to date AMD driver.
