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Wireless Optical Desktop v2.0 driver installation failure

Anonymous
2013-05-02T09:35:23+00:00

I have been using a Microsoft Wireless Optical Desktop v2.0 for two years without a hitch. This morning, neither keyboard nor mouse would respond. When I plugged the wireless receiver into a different USB port, I got the message that the driver failed to install. Also, ever since, Windows Update keeps nagging me about an update to "Microsoft - Other hardware - Microsoft Wireless Optical Desktop 700 v2.0", but when I try to install it, the installation fails with an error "WindowsUpdate_800F020B" "WindowsUpdate_dt000", which as I understand, says that a newer driver is installed already.

Anyone have any clue what to do here?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-05-03T01:09:17+00:00

    Hello Monte,

    I would suggest you to run Hardware and Devices troubleshooter to diagnose and fix the issue.

    Refer to the link “Open the Hardware and Devices troubleshooter” to run the troubleshooter.

    Refer to these links to know more about troubleshooting Wireless Keyboard and Mouse.

    Troubleshoot response failures in wireless keyboard or mouse

    Your wireless mouse or keyboard does not respond or you receive a “The wireless <device name> signal quality is low” error message

    2 people found this answer helpful.
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  1. Anonymous
    2013-05-07T06:51:43+00:00

    Hello Monte,

     

    1.       Still do you have issues with installing the mouse?

    2.       Did you try the troubleshooting steps provided in my previous reply?

    Hi Sathish,

    thanks for checking back. Yes, I did what you suggested, but the driver would reinstall only after several reboots. At least, the desktop set works again!

    Now, whenever I replug the wireless receiver, I have to go through the same rigamarole all over. I marked your reply as the answer, but my text response appers to have gone the way of all things digital...

    Thanks again!

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  2. Anonymous
    2013-05-07T01:52:46+00:00

    Hello Monte,

    1.       Still do you have issues with installing the mouse?

    2.       Did you try the troubleshooting steps provided in my previous reply?

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  3. Anonymous
    2013-05-03T06:52:53+00:00

    Thanks for the suggestion, but no, thanks, for two reasons:

    1. I am not going to pay $25 for fixing a $15 dektop set.
    2. I have tried a similar "solution" in the past, and it trashed my system. Thank God, I was able to revert to a recent Restore Point.
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  4. Anonymous
    2013-05-03T01:20:41+00:00

    Hello,

    I suggest that you scan your computer with RadarSync so that you will know whether all the drivers are updated.

    You can also use the same software to update them. Updating the drivers should fix this issue.

    David

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