To See if a Fix is Available
In Control Panel (and select Classic view in the left hand pane) choose
Problem Reports and Solutions (type problem in Start's search box), go to Problem History, right click your error and choose Check For Solution.
You may also right click and choose Details for more info. **Post those details here.**The Fault Module Name is the important information.
If the problem affects Control Panel press Winkey + R and type
wercon.
Close Explorer and Start a Command Prompt
- Close any Explorer windows
- Start - All Programs - Accessories - Right click Command Prompt and choose
Run As Administrator.
- Click Start. Ctrl + Shift + Right click a blank spot (just above the power buttons is one place) then
Exit Explorer.
- Press Ctrl + Alt + Delete then Task Manager.
- Check all explorer processes are closed. On the Process tab select explorer and right click and choose End Process, repeat if more than one
explorer in the list.
Then to restart explorer after trying each of the following
- Press Ctrl + Alt + Delete and choose Task Manager
- In Task Manager click the File menu then New Task (Run) and type
explorer
Reregister the Shell's Registry Entries
Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing
Paste).
regsvr32 /i shell32
regsvr32 /i urlmon.dll
regsvr32 RPCRT4.dllregsvr32 PROPSYS.dllregsvr32 MSCTF.dllregsvr32 cscui.dllregsvr32 rsaenh.dllregsvr32 timedate.cplregsvr32 ATL.DLLregsvr32 OLEACC.dllregsvr32 actxprxy.dllregsvr32 USERENV.dllregsvr32 msshsq.dllregsvr32 NaturalLanguage6.dllregsvr32 thumbcache.dllregsvr32 WINTRUST.dllregsvr32 MMDevAPI.DLLregsvr32 audioses.dllregsvr32 audioeng.dllregsvr32 ExplorerFrame.dllregsvr32 msi.dllregsvr32 FirewallAPI.dllregsvr32 netshell.dllregsvr32 pnidui.dllregsvr32 QUtil.dllregsvr32 wpdshserviceobj.dllregsvr32 WINHTTP.dllregsvr32 QAgent.dllregsvr32 PortableDeviceApi.dllregsvr32 wbemprox.dllregsvr32 wbemsvc.dllregsvr32 fastprox.dllregsvr32 imapi2.dllregsvr32 wshext.dllregsvr32 gameux.dllregsvr32 msxml6.dll
regsvr32 vbscript.dll
regsvr32 jscript.dll
regsvr32 wshext.dll
regsvr32 wshom.ocx
regsvr32 wshcon.dll
regsvr32 scrrun.dll
Delete Folder Settings
Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing
Paste).
reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell" /f
reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams" /f
reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StuckRects2" /f
Delete The Thumbnail and Icon Caches
Close Explorer as above then type in the command prompt (or copy and paste by right clicking in the Command Prompt window and choosing
Paste).
attrib -r -s -h "%userprofile%\AppData\Local\.db"*
del "%userprofile%\AppData\Local\IconCache.db"
del "%userprofile%\AppData\Local\.db"*
A Clean Boot for Explorer
It might be caused by a shell extension.
Explorer (explorer.exe) is the program that is the Start menu and taskbar, folder windows, and the desktop (which is a folder window).
Explorer is built on addin programs called Shell Extensions. The standard ones are supplied by Microsoft but programs add their own.
Close any Explorer windows - Start Autoruns by right clicking and choose Run As Administrator
- Click Options menu - Filter Options and tick Hide Microsoft entries and clear
Include Empty Locations
- Go to the Explorer tab and untick everything left.
- Click Start. Ctrl + Shift + Right click a blank spot (just above the power buttons is one place) then
Exit Explorer.
- Press Ctrl + Alt + Delete and choose Task Manager.
- Check all explorer processes are closed. On the Process tab select explorer and right click and choose End Process, repeat if more than one
explorer in the list.
- Click the File menu then New Task (Run) and type explorer
and if it helps, reenable one by one to identify which one.