Unable to print as the printer is Offline with 14 documents waiting.

Hi Helen,

I understand that your printer status is  offline and  there are 14 documents pending in the queue.

Here are some troubleshooting steps that you can try to resolve this problem.

Method 1: Run the Printer troubleshooter and check.

a. Open the printer troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering troubleshooter in the search box, tapping or clicking Settings, and then tapping or clicking Find and fix problems. Under Hardware and Sound, click Use a printer.

b. Follow the steps in the troubleshooter.

If the above method does not work, go to next method.

Method 2: To clear the pending documents in the queue, refer to the following suggestions.

a. Press Windows key + R and type services.msc in the search field and press enter.

b. In the Services listed stop the Print Spooler service.

c. In Windows Explorer, navigate to the folder below, and open the PRINTERS.

        C:\Windows\system32\spool\PRINTERS

d. Click on Continue or Yes (if prompted by UAC) to approve opening the PRINTERS folder.

e. Delete all files in the PRINTERS folder until it is empty, and then close Windows Explorer.

        Note: DO NOT DELETE the PRINTERS folder itself. Only delete its contents.

f. Open Services, and start the Print Spooler service.

Also refer to the suggestions from the following link:

http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

After you perform the methods suggested above, reply us with the status of the issue.