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Internet not working, page cannot be displayed shows every time I try to load the Internet.

Anonymous
2013-04-07T20:11:23+00:00

Hi I was wondering if anyone can help me please, I have a acer v5-571P touch screen laptop which is only a month old and it runs on windows 8.A week or so ago the wifi was saying limited and I struggled to connect to the Internet, I occasionally did after disconnecting and retrying etc, then I went to use my laptop about 4 days ago and every Internet page I tried to use says page cannot be displayed, and it just keeps trying to load when I refresh but never actually loads any Internet page. I know its not the wireless router as all the other items like phones and other laptops have no problem using the internett. Also my laptop now says I have full connectivity but I cant use the Internet and I tried trouble shooting but it says no problems Identified. Any help would be much appreciated as I really need the Internet for my coursework etc.

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2013-04-08T17:35:16+00:00

    Thank you for your response, in response to your questions:

    1. I am using the Internet explorer that was already on the laptop when purchased I simply click on the Internet tab on the bottom of the desktop to use the Internet.
    2. I recently installed the Microsoft office free trial and it expired a few days ago and now I can only view documents and not edit them as I need to purchase the full Microsoft office when I have the money.
    3. I can not use any website , it is not specific to any page, the Internet just does not connect despite having full connection to wifi.
    4. originally the message said this page cannot be displayed. When I open the Internet it shows the loading symbol at the top on the Internet page for quite a few minutes and then says 'this page can't be displayed an then says : make sure that the web address is correct, look for the page with your search engine and refresh the page in a few minutes then it has the option to fix connection problems." but none of the options fix it.

    I also tried trouble shooting like you recommended but it says no problems could be identified.

    Any further help would be much appreciated.

    Many thanks

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  2. Anonymous
    2013-04-08T16:42:58+00:00

    Hi Kdoidge,

    I know how annoying it could be to face such issues but we’re here to help you anytime. From what you have described, I believe this issue could be caused due to the corrupted files. You can try these steps and check:

    To assist you better I would appreciate if you could answer the following question:

    1)      Are you using the Modern User Interface Internet Explorer or desktop version of Internet Explorer browser?

    2)      Have you made any changes to the computer prior to the issue?

    3)      Does this issue occur while accessing the particular website?

    4)      What is the complete error message?

    I would suggest you to follow the troubleshooting****step and check.

    Regarding the Internet Explorer browser issue;

    Method 1: Run the Internet Explorer performance troubleshooter and check.

    a)      Press Windows key + W to search Settings.

    b)      Type “Troubleshoot” without quotes and click on Troubleshooting.

    c)       In the new window click View all on the left pane.

    d)      In the list of options, click on Internet Explorer Performance.

    e)      Click Next and follow the on-screen instructions.

    Method 2: Follow the steps troubleshooting steps for Windows 8 from the link and check if it helps,

    "Internet Explorer cannot display the webpage" error in Internet Explorer

    http://support.microsoft.com/kb/956196

    Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

    Regarding the Internet connection issues;

    Refer to the and follow the steps and check if it helps;

    Wired and wireless network problems

    **http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1**

    Refer to the link,

    Why can't I connect to the Internet?

    **http://windows.microsoft.com/en-IN/windows-8/cant-connect-to-internet**

    Hope the information provided is helpful. If you need further assistance regarding with Windows, please let us know we will be happy to help.

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