Hi,
1. What exactly happens when you try to print?
I would suggest you to follow the steps mentioned from the link and check if it helps.
Printer problems in Windows: http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows
Refer to the link: How do I check my ink or toner levels?
http://windows.microsoft.com/en-us/windows7/how-do-i-change-my-ink-or-toner-levels
For any Windows related issues please feel free to contact us and we will be glad to help.