blue screen driver power state failure

Thanks for those links and your assistance Gerry.

I have a few things to do now, so will get on with those and see how things go.

I have previously connected to the HP and Intel sites and ran their update utilities, but never had any of these updates come up in the results.

I had an idea my bios was out of date when it was mentioned in the event log when I looked yesterday, but have not ever updated a bios so was a bit wary of looking into that knowing some downloads and advice online can be inaccurate (to put it mildly).

I am ever so grateful to you and team ZigZag for helping, but unsure of the etiquate regarding Kudos.  You have both been very helpful so far so should I give kudos to all replies?

regards and thanks again

Update your BIOS:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3958407&swItem=ob-102746-1&prodNameId=4032942&swEnvOID=4053&swLang=13&taskId=135&mode=4&idx=0

Updating your BIOS is not without risk so back up your data files to external media before updating.  The installation instructions are::

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

Update your Intel Video Driver and Control Panel to version 8.15.10.1825:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3958407&prodNameId=4032942&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-77521-1

Update your Synaptics TouchPad Driver to version  15.0.24 :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3958407&prodNameId=4032942&swEnvOID=4053&swLang=13&taskId=135&swItem=ob-101045-1&mode=3

Update your Marvell Yukon Gigabit Ethernet Controller Driver to version 11.25.3.3:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3958407&prodNameId=4032942&swEnvOID=4053&swLang=13&taskId=135&swItem=ob-86340-1&mode=3

Thank you Gerry and my apologie for using sendspace.  It was a quick solution for me as I dont get much time on my laptop before the keyboard stops functioning.

I have tried to do all that you have asked and hope that the link below will take you to the folder on my skydrive holding the files i uploaded. Apologies for how long this has taken me.

My system is a HP Compaq 610 notebook PC running Win 7 Professional 32 bit. The motherboard is a HP 308A. BIOS is KBC version 26.08, dated 27/10/2009. SMBIOS 68PVU ver F.0A

Link to skydrive

https://skydrive.live.com/redir?resid=5058ADC36BCB35A7!131

regards and thank you

Using Send Space subjects the recipient to unwanted items. Please learn to use Sky Drive. For help with Sky Drive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

http://www.wikihow.com/Use-SkyDrive

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model.

Hi ZigZag,

First I tried to disable the bluetooth device in Device Manager. I did that successfully but still had the bluescreen problem. Using bluescreenview the problem looks to be the same as the 2nd crash from yesterday.

I pondered for a while, and think that because I am using my Blackberry Phone (via USB) to tether for my internet connection, that this is probably still why, but not 100% sure. The bluetooth function is turned off on the phone.

So I tried your alternative solution which was to rename the driver file to have a .BAK extension, but I cant do this. It says i need permission from TrustedInstaller to make changes to the file.

I am logged on with administrative system rights when I try this.

Thanks for your help so far