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USB Mass Storage Device, Intenso Rainbow Line 64Gb, did not install properly

Anonymous
2013-04-30T06:42:50+00:00

I have a Mass Storage Device, which stopped working.  I can not install it on any computer.  the computers read it then do not install?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-30T22:23:07+00:00

    Hi Shane,

    1. Which operating system are you using?

    2.  Have you made any recent changes to your computer?

    If you use Windows 7, follow the below steps  and check.

    **Method 1:**Run the hardware and devices troubleshooter.

    Refer to the following link:

    http://windows.microsoft.com/en-IN/windows7/Open-the-Hardware-and-Devices-troubleshooter

    Method 2: If the above step does not help us to diagnose the issue, uninstall the drivers for USB [Universal Serial bus] host controller and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue.

    a) Open Device Manager by clicking the Start button, then Device Manager in the search box.‌

    b) If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    c) Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.

    d) Reboot the computer.

    e) On reboot, Windows 7 should re-install the drivers automatically.

    If the issue still persists, I would suggest  you to contact Intenso support.

    http://www.intenso.de/rma_privat_en.php

    Hope this helps!

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