program is incompatible with Logitech extreme 3d pro

Hi Smolty,

I would suggest you to follow these methods and check if it helps:

Method 1:

Run the hardware troubleshooter and check what happens.

**http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter**

Method 2: As all the hardware devices have drivers associated similarly USB devices also have it. Sometimes proper drivers do not get detected after the initial installation so reinstallation of the drivers helps resolve the issues.

You may check after uninstalling and reinstalling the USB drivers if you are able to connect. You may disconnect all USB devices and then perform the following steps:

1. Click Start, and then click Control Panel.
2. Click System and Maintenance, click System, and then click Device Manager.

Note: If Control Panel is in Classic View, double-click System, and then click Device Manager.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

3. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

4. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

If you still face the same issue then you may check for the updated USB device drivers using windows update. Refer to the below link for assistance:

**http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly**

If the issue still persists I would request you to check for chipset driver updates which you can get at the manufacturer website. The chipset drivers normally incorporate USB controller drivers as well.

Hope this helps, if you need further assistance on Windows let us know we will be glad to help.

When the unit is plugged into the USB port the the computer makes the acknowledgement sound which is normal for anything that plugs into the ports, the crazy thing is when I click on the icon (with or without the unit plugged in) the icon only fades a bit ( like it acknowledges the mouse pointer ) then nothing at all happens no error message nothing trying to start, can't hear the hard drive spinning to higher r.p.m.s or absolutely nothing. went to the Logitech site and did all the updates and trouble shooting etc, tried changing a few things in properties, deleted and reloaded the program about 10 times even did a system restore to a earlier version that was known to work, I do have Norton anti virus but that would usually give a error on program problems, I'm stuck can't figure this one out.

Thanks

Hi Smolty,

1.       Do you receive any error message when launch the Extreme 3D Pro Joystick program or when you connect the joystick to the computer?

2.       Have you made any changes on the computer prior to the issue?

This issue might be because of the outdated software or driver of the joystick. So I suggest you to install the latest software and driver for the joystick and check if it helps.

You can refer to the link mentioned below to download the driver and software for the joystick:

Extreme™ 3D Pro

You may also try the troubleshooting steps provided by Logitech for this particular joystick model:

Logitech Extreme™ 3D Pro - Troubleshootings

Hope this information helps. Please revert for any clarification on this or any Windows issue. We will be glad to help you.