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I put a new cartridge into the drum of Brother Printer MFC-7340. As soon as I insert the drum into the printer, the message appears "Drum Error - see Troubleshooting and Routine Maintenance Chapter in User's Guide". This message appears irrespective of whether I put back the 'old/used' or 'new' cartridge into the drum and insert it into the printer ... it's always the same message and will not print!
The User's Guide does not seem to give an answer to this 'Drum Error'. I'd appreciate receiving an answer to this situation.
Thank you in advance!
Tony
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Tony,
The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
I would suggest you to try the steps in the article and check if it helps.
If the issue persists, I would suggest you to contact Brother Support for further assistance.
http://www.brother-usa.com/support/CustServ.aspx
Hope this information helps. Reply to the post with updated status of the issue to assist you further.
If you have replaced the drum or not this will work:
Open the front cover > Hold down "Clear/Back" > Press "1"
It will now be reset!
If you have replaced the drum or not this will work:
Open the front cover > Hold down "Clear/Back" > Press "1"
It will now be reset!
Wow. Was that easy. Thank you very much.
If you have replaced the drum or not this will work:
Open the front cover > Hold down "Clear/Back" > Press "1"
It will now be reset!
yes!!!!!!!!!!!!!!!!!!!!! Thankyou this worked ur the best
This worked for me. Thanks
