This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi
My machine is a Dell Latitude E6320 and I am a Windows 7 user.
I have one unknown device showing in my device manager. I have tried to update the driver but windows does not recognize it as well as I am not able to uninstall / remove it.
Help please.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Try installing the ST Microelectronics Free Fall Sensor Driver from the following link:
http://www.dell.com/support/troubleshooting/us/en/19/Product/latitude-e6320
Thanks.
But this was the answer I received from DELL and has worked.
http://ftp.dell.com/FOLDER01168946M/1/Chipset\_Driver\_XWJWG\_WN\_4.10.0036\_A05.EXE
Try installing the ST Microelectronics Free Fall Sensor Driver from the following link:
http://www.dell.com/support/troubleshooting/us/en/19/Product/latitude-e6320
Hi,
You may want to contact Dell support on the issue as did the original poster.
When I try to install it won't let me- it says that I have an incompatible version and to remove at the control panel. Accelerometer and ST is not in my add/remove programs list. I went through manually and removed any folders I saw with a name I recognized as affiliated with the FreeFall driver and still get the same thing when I try to reinstall. Please help!
Glad that worked. Thanks for the follow-up.
