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I'm unable to send emails on Windows Live Mail

Anonymous
2013-06-05T11:38:26+00:00

Following situation!!

I have an email address on my own domain!

******@fly-kenya.com

Following ERROR MESSAGE I revieve:

----------------------------- 

The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '******@aaa.aa', please contact your email service provider.

Subject 'Re: xxxxxx xxxxxxx' 

Server Error: 554 

Server Response: 554 5.7.1 <unknown[105.230.156.143]>: Client host rejected: Access denied 

Server: 'mail.lima-city.de' 

Windows Live Mail Error ID: 0x800CCC79 

Protocol: SMTP 

Port: 587 

Secure(SSL): Yes 

------------------------------ 

I use Windows live mail 2012

It worked all the time until the service provider changed some things on the mail server.

They want now that the outgoing SMTP Port is using 587 TLS

But Windows Live Mail 2012 doesn't allow to use TLS - only SSL is available!!

I tried all what may be possible, but nothing works!

Now I tried to configure OUTLOOK 2010 ....

and here it works to send emails!!

This are the configurations in OUTLOOK 2010:

Incoming (IMAP) - 993 - SSL 

und 

Outgoing (SMTP) - 587 - TLS

THIS IS WORKING IN OUTLOOK!!

HOW CAN I FORCE WINDOWS LIVE MAIL TO USE TLS???

If I change to OUTLOOK, then I have to download again all EMAILS!!!

Original Title: Windows live mail 2012 refuses to send smtp port 587

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-06-08T01:19:37+00:00

    Thank you. Not everyone would have managed that without a lot of help.

    Access is denied because **you are not authenticating yourself to the server.**Here is the traffic between your computer and the server:

    [01:19:16.94] [rx] 220 mail.lima-city.de ESMTP Postfix (Debian/GNU)
    [01:19:16.94] [tx] EHLO BransonPC
    [01:19:24.11] [rx] 250-mail.lima-city.de
    [01:19:24.11] [rx] 250-PIPELINING
    [01:19:24.11] [rx] 250-SIZE 104854600
    [01:19:24.11] [rx] 250-VRFY
    [01:19:24.11] [rx] 250-ETRN
    [01:19:24.11] [rx] 250-STARTTLS
    [01:19:24.11] [rx] 250-AUTH PLAIN
    [01:19:24.11] [rx] 250-AUTH=PLAIN
    [01:19:24.11] [rx] 250-ENHANCEDSTATUSCODES
    [01:19:24.11] [rx] 250-8BITMIME
    [01:19:24.11] [rx] 250 DSN
    [01:19:24.11] [tx] STARTTLS
    [01:19:29.63] [rx] 220 2.0.0 Ready to start TLS
    [01:19:41.01] [tx] EHLO BransonPC
    [01:19:46.23] [rx] 250-mail.lima-city.de
    [01:19:46.23] [rx] 250-PIPELINING
    [01:19:46.23] [rx] 250-SIZE 104854600
    [01:19:46.23] [rx] 250-VRFY
    [01:19:46.23] [rx] 250-ETRN
    [01:19:46.23] [rx] 250-AUTH PLAIN
    [01:19:46.23] [rx] 250-AUTH=PLAIN
    [01:19:46.23] [rx] 250-ENHANCEDSTATUSCODES
    [01:19:46.23] [rx] 250-8BITMIME
    [01:19:46.23] [rx] 250 DSN
    [01:19:46.23] [tx] MAIL FROM: <*** Email address is removed for privacy ***>
    [01:19:51.06] [rx] 250 2.1.0 Ok
    [01:19:51.06] [tx] RCPT TO: <*** Email address is removed for privacy ***>
    [01:19:56.49] [rx] 554 5.7.1 <unknown[212.49.88.96]>: Client host rejected: Access denied
    [01:19:56.50] [tx] QUIT
    [01:20:02.07] [rx] 221 2.0.0 Bye

    After the server response 250 DSN, you should have transmitted one of the commands specified in the preceding lines, in particular AUTH (for Authentication). The server would then ask for a user name and then a password. Sending the AUTH command will happen if you select My server requires authentication on the Servers tab, as I have now written three times. The server also specifies that the credentials should be sent as plain text, not SPA, so that should not be selected.

    Have you perhaps not found the option that reads in English My server requires authentication?

    0 comments
  2. Anonymous
    2013-06-07T22:48:31+00:00

    Hi,

    here first the error message:

    The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '******@gmx.net', please contact your email service provider.

    Subject 'test'

    Server Error: 554

    Server Response: 554 5.7.1 <unknown[212.49.88.96]>: Client host rejected: Access denied

    Server: 'mail.lima-city.de'

    Windows Live Mail Error ID: 0x800CCC79

    Protocol: SMTP

    Port: 587

    Secure(SSL): Yes

    and now the part of the logfile:

    [01:19:01.48] 15e0                 Mail:                    SMTP [db] CAsyncConn::Connect - Connecting to mail.lima-city.de on port 587

    [01:19:01.48] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 1 to 5. ASYNCEVENT is 1

    [01:19:09.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_CONNECT

    [01:19:09.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 5 to 6. ASYNCEVENT is 3

    [01:19:09.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_WRITE

    [01:19:09.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 5

    [01:19:16.94] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:16.94] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 50, m_iLastError = 0"

    "[01:19:16.94] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 50, fIncomplete = FALSE"

    [01:19:16.94] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:16.94] 15e0                 Mail:                    SMTP [rx] 220 mail.lima-city.de ESMTP Postfix (Debian/GNU)

    [01:19:16.94] 15e0                 Mail:                    SMTP [tx] EHLO BransonPC

    [01:19:24.11] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:24.11] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 173, m_iLastError = 0"

    "[01:19:24.11] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 173, fIncomplete = FALSE"

    [01:19:24.11] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-mail.lima-city.de

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-PIPELINING

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-SIZE 104854600

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-VRFY

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-ETRN

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-STARTTLS

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-AUTH PLAIN

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-AUTH=PLAIN

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-ENHANCEDSTATUSCODES

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250-8BITMIME

    [01:19:24.11] 15e0                 Mail:                    SMTP [rx] 250 DSN

    [01:19:24.11] 15e0                 Mail:                    SMTP [tx] STARTTLS

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 30, m_iLastError = 0"

    "[01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = FALSE, cbRecv = 30, fIncomplete = FALSE"

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:29.63] 15e0                 Mail:                    SMTP [rx] 220 2.0.0 Ready to start TLS

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] InitiateSecConnection - Starting handshake protocol with pkg 0 - Microsoft Unified Security Protocol Provider

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] InitiateSecConnection - 1. InitializeSecurityContext returned [0x90312]

    "[01:19:29.63] 15e0                 Mail:                    SMTP [db] InitiateSecConnection - 2. OutBuffer is <0x9E70E20, 153, 0x2>"

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::TryNextSecurityPkg - Negotiating secure connection with Microsoft Unified Security Protocol Provider

    [01:19:29.63] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 7. ASYNCEVENT is 3

    [01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 1360, m_iLastError = 0"

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 1360, fIncomplete = FALSE"

    [01:19:35.03] 15e0                 Mail:                    SMTP [db] ContinueHandshake - InitializeSecurityContext returned [0x90312]

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRecvHandshakeData - Stay inside the handshake loop, waiting for more data to arrive"

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 1274, fIncomplete = FALSE"

    [01:19:35.03] 15e0                 Mail:                    SMTP [db] ContinueHandshake - InitializeSecurityContext returned [0x80090318]

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRecvHandshakeData - Stay inside the handshake loop, waiting for more data to arrive"

    "[01:19:35.03] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 1274, fIncomplete = TRUE"

    [01:19:35.09] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:35.09] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 1360, m_iLastError = 0"

    "[01:19:35.09] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 1360, fIncomplete = FALSE"

    [01:19:35.09] 15e0                 Mail:                    SMTP [db] ContinueHandshake - InitializeSecurityContext returned [0x80090318]

    "[01:19:35.09] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRecvHandshakeData - Stay inside the handshake loop, waiting for more data to arrive"

    "[01:19:35.09] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 2634, fIncomplete = TRUE"

    [01:19:35.13] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:35.13] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 1027, m_iLastError = 0"

    "[01:19:35.13] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 1027, fIncomplete = FALSE"

    [01:19:35.13] 15e0                 Mail:                    SMTP [db] ContinueHandshake - InitializeSecurityContext returned [0x90312]

    "[01:19:35.13] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRecvHandshakeData - Stay inside the handshake loop, waiting for more data to arrive"

    [01:19:39.17] 02d4             Contacts:                Zone_Api PlatformService::NotifyServiceOfToken(360)@0x09DCE100: SERVICE(profile): TOKEN 'ssl.live.com:MBI_SSL' Result=0x00000000

    "[01:19:39.17] 0a74             Contacts:                Zone_Api Identity::ServiceAuth(562)@0x09F77A98: IDENTITY(09F77A98): Service Authentication [hr=0x00000000, service=ssl.live.com]"

    [01:19:41.01] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:41.01] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 59, m_iLastError = 0"

    "[01:19:41.01] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 7, m fSecure = FALSE, cbRecv = 59, fIncomplete = FALSE"

    [01:19:41.01] 15e0                 Mail:                    SMTP [db] ContinueHandshake - InitializeSecurityContext returned [0x0]

    [01:19:41.01] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRecvHandshakeData - ChkCertificateTrust() returned (0x0)

    [01:19:41.01] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 7 to 6. ASYNCEVENT is 3

    [01:19:41.01] 15e0                 Mail:                    SMTP [tx] EHLO BransonPC

    [01:19:46.23] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:46.23] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 197, m_iLastError = 0"

    "[01:19:46.23] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = TRUE, cbRecv = 197, fIncomplete = FALSE"

    [01:19:46.23] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-mail.lima-city.de

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-PIPELINING

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-SIZE 104854600

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-VRFY

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-ETRN

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-AUTH PLAIN

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-AUTH=PLAIN

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-ENHANCEDSTATUSCODES

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250-8BITMIME

    [01:19:46.23] 15e0                 Mail:                    SMTP [rx] 250 DSN

    [01:19:46.23] 15e0                 Mail:                    SMTP [tx] MAIL FROM: <******@fly-kenya.com>

    [01:19:51.06] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:51.06] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 53, m_iLastError = 0"

    "[01:19:51.06] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = TRUE, cbRecv = 53, fIncomplete = FALSE"

    [01:19:51.06] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:51.06] 15e0                 Mail:                    SMTP [rx] 250 2.1.0 Ok

    [01:19:51.06] 15e0                 Mail:                    SMTP [tx] RCPT TO: <******@gmx.net>

    [01:19:56.49] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:19:56.49] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 101, m_iLastError = 0"

    "[01:19:56.49] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = TRUE, cbRecv = 101, fIncomplete = FALSE"

    [01:19:56.49] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:19:56.49] 15e0                 Mail:                    SMTP [rx] 554 5.7.1 <unknown[212.49.88.96]>: Client host rejected: Access denied

    [01:19:56.50] 15e0                 Mail:                    SMTP [tx] QUIT

    [01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnNotify - FD_READ

    "[01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnRead - recv() returned iRecv = 53, m_iLastError = 0"

    "[01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnDataAvail - m_state = 6, m fSecure = TRUE, cbRecv = 53, fIncomplete = FALSE"

    [01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 6. ASYNCEVENT is 4

    [01:20:02.07] 15e0                 Mail:                    SMTP [rx] 221 2.0.0 Bye

    [01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::OnClose - Connection to mail.lima-city.de closed

    [01:20:02.07] 15e0                 Mail:                    SMTP [db] CAsyncConn::ChangeState - Changing from 6 to 1. ASYNCEVENT is 6

    0 comments
  3. Anonymous
    2013-06-07T16:52:45+00:00

    Time to check the log to see at what stage the connection is failing.

    1. Enable logging for Mail only at Options > Advanced > Maintenance (press Ctrl-Shift-O for Options when viewing your message list).
    2. On the same page, press Store folder and copy the path in the box.
    3. Close down Windows Live Mail.
    4. Navigate to the path you copied at (2). Locate the file WindowsLiveMail.log if it exists and rename it to WindowsLive Mail.old.
    5. Launch Windows Live Mail again and send a test message. Note the error message.
    6. Close down the program again and find the new log file. It's a plain text file that you can open with Notepad.

    At this stage, you're only interested in entries including SMTP [tx] and SMTP [rx], which are the commands sent to and received from the SMTP server. You could copy the entire text into Excel, then remove all lines that don't include either [rx] or [tx]. Here's a filtered log for a successful SMTP session using TLS over port 587 with authentication:

    Where does yours fall over?

    0 comments
  4. Anonymous
    2013-06-07T10:04:34+00:00

    Thanks for the respond!

    When I tried now your suggest I receive the same error failure ...

    The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '******@gmx.net', please contact your email service provider.

    Subject 'test'

    Server Error: 554

    Server Response: 554 5.7.1 <unknown[212.49.88.99]>: Client host rejected: Access denied

    Server: 'mail.lima-city.de'

    Windows Live Mail Error ID: 0x800CCC79

    Protocol: SMTP

    Port: 587

    Secure(SSL): Yes

    ==> so this also doesn't work!

    BUT MY QUESTION IS AGAIN!!

    WHY DOES IT WORK IN OUTLOOK 2010 with  this configuration???

    IMAP .... port 993 -> SSL ... YES

    SMTP ... port 587 -> TLS ... YESImportant in this settings is to choose TLS on the SMTP port 587!!!If you choose SSL it also refuses with an error!I THINK THIS IS THE ONLY FAILURE !In Windows Live Mail 2012 or even 2011 is no possibility to choose between SSL and TLS!!

    0 comments
  5. Anonymous
    2013-06-07T09:27:49+00:00

    Thanks. You didn't mention anything about whether you were being properly authenticated to the SMTP server (My server requires authentication), which seems to be the principal problem. Did you try with Secure Password Authentication selected?

    On the Servers tab, click Settings, then select Log on usingand enter your lima-city.de username and password. The program will then use these rather than the ones entered on the Servers tab for the IMAP server, even though they're identical.

    A word about ports: guessing at settings won't usually help. There are some unofficial standards that most mail servers adhere to.

    • Port 25 is generally used for unauthenticated, unsecured SMTP.
    • Port 587 is generally used for authenticated, unsecured SMTP.
    • Port 465 is generally used for authenticated, secured SMTP.

    Trying to use port 465 without SSL/TLS is not likely to work.

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