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Cannot open Photo Gallery (WLX PhotoBase .dll is missing)

Anonymous
2013-06-06T21:34:52+00:00

I HAVE LIVE PHOTO GALLERY LOADED AND HWVE BEEN USING IT SUCCESSFULLY. SINCE UNSUCCESSFULLY TRYING TO LOAD A SHARE PROGRAM FOR PICTURES, I CAN NO LONGER OPEN PHOTO GALLERY. ALL I GET ON THE SCREEN IS A SMALL IMAGE  WITH VERY LIGHT WORD SAYING "loading" BUT IT NEVER DOES. I ALSO RECEIVE A MESSAGE THAT WLX PhotoBase .dll IS MISSING AND I SHOULD ENTER THIS. WHERE DO I ENTER THIS INFO? I AM USING WINDOWS 8

Original Title: LIVE PHOTO GALLERY

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-06-07T18:56:14+00:00

    Hi John,

    Thanks for coming back. Photo Gallery is a program that let's you view, edit and organize your photos/videos but it does not store the files on it so you do not need to worry losing your files when reinstalling Photo Gallery. After the doing steps given by Cesar, kindly update us.

    Regards,

    Richard

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  2. Anonymous
    2013-06-10T04:40:36+00:00

    Hi Jack,

    Thank you for updating us. Since you're still encountering the same issue, kindly provide us the necessary log files by following the steps in the thread below:

    How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

    Please upload the log files in the private message area that I have provided for you. To view it, be sure that you are signed in to Microsoft Community and click the notification which states that “You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the “Private Messages” tab.

    Regards.

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  3. Anonymous
    2013-06-10T00:44:09+00:00

    I have deleted and instaaled following procedures recommended but s till have samé problem and message  (PHOTO BASE.dll missing). What does that mean? Help and thanks for the help so far.

    Jack Kirkhope

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  4. Anonymous
    2013-06-07T18:01:45+00:00

    Cesar ----When I go to uninstall essentials will I lose my pictures since the choice shows uninstalling photo gallery and videos? I'm nervous about losing my pictures.  Thanks

    John K

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  5. Anonymous
    2013-06-06T23:59:35+00:00

    Hello John K,

    Welcome to Microsoft Community Forum. I understand that you're having issues in opening your Photo Gallery program receiving the error message PhotoBase .dll is missing. I will be assisting you on your inquiry.

    It is possible that the program has a corrupted data that is halting Photo Gallery to function normally. To troubleshoot the issue, we would like you to reinstall your Windows Essentials. To do this, you can follow the steps below:

    Note: in case you are using Windows Mail, please save them on a safe folder as you will delete folders that is included within Windows Essentials. To know how to import and and export e-mails, please check this **link**.)

    1. Perform **Windows Update**

    2. Uninstall Essentials by following the steps within this **link**.

    **3.******Delete the following files for a clean installation:

    For 32 bit

    C:\Program Files\Windows Live

    C:\Program Files\Common Files\Windows Live

    For 64 bit

    C:\Program Files(x86)\Windows Live

    C:\Program Files(x86)\Common Files\Windows Live

    **4.******Disable firewall (Note that disabling the firewall makes your computer prone to virus attack. We suggest that you only visit the websites below and enable your firewall after installation is done).

    **5.******Reset browser to factory settings.

    **6.******Reinstall Windows Essentials:

    **Windows Essentials 2012******(for Windows 7 and Windows 8)

    **Note:**Please read the system requirements before installing Windows Essentials 2012.

    If this did not solve your issue, please give us an update for us to further investigate your concern.

    Thank you.

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