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I get an error "R6002 floating point support not loaded" everytime I run CCleaner. Please help!

Anonymous
2012-11-21T15:47:14+00:00

Since last week I am facing this error...

Please help me.

My OS is Windows XP (SP 3)

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-07-04T18:09:29+00:00

    OS Name Microsoft Windows 7 Ultimate

    Version 6.1.7600 Build 7600

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name BARGHASHPC

    System Manufacturer Gigabyte Technology Co., Ltd.

    System Model G41M-Combo

    System Type X86-based PC

    Processor Pentium(R) Dual-Core  CPU      E5500  @ 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)

    BIOS Version/Date Award Software International, Inc. F3, 09/06/2010

    SMBIOS Version 2.4

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume1

    Locale Egypt

    Hardware Abstraction Layer Version = "6.1.7600.16385"

    User Name BARGHASHPC\elmohandes

    Time Zone Egypt Daylight Time

    Installed Physical Memory (RAM) 2.00 GB

    Total Physical Memory 1.96 GB

    Available Physical Memory 817 MB

    Total Virtual Memory 3.93 GB

    Available Virtual Memory 2.38 GB

    Page File Space 1.96 GB

    Page File C:\pagefile.sys

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  2. Anonymous
    2016-09-04T12:42:23+00:00

    OS Name Microsoft Windows XP Home Edition 

    Version 5.1.2600 Service Pack 3 Build 2600

    OS Manufacturer Microsoft Corporation

    System Name Angie

    System Manufacturer ASUSTek Computer Inc. 

    system Model  K50IN

    System Type ×86 based PC

    Processor × 86 Family 6 Model 23 stepping 10 GenuieIntel ~2099mhz

    BIOS Version/Date American Megatrends Inc. 222, 1/22/2010

    SMBIOS Version 2.5

    Windows directory   c:\WINDOWS

    System directory    C:\WINDOWS \system32

    Boot device \Device \Hardiskvolume1

    Locale People's Republic Of China

    Hardware Abstraction Layer   Version="5.1.2600.5574 (xpsp__sp3_gdr.080402-1256)"

    User Name Angie\User

    Time Zone West Malaysia Standard Time

    Total Physicaly Memory 4,096.00MB

    Available Physicaly Memory 2.95GB

    Total Virtual Memory  2.00GB

    Available Virtual Memory   1.96 GB

    Page File Space 5.34GB

    Page File C:\pagefile.sys

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  3. Anonymous
    2012-11-25T13:47:48+00:00

    http://windows.microsoft.com/en-US/windows-vista/What-is-a-runtime-error

    one of the causes listed above is malware, so let's ensure your system is clean:

    Download, install, update and do full scan with these free malware detection programs:

    Malwarebytes (MBAM):   http://www.malwarebytes.org/products/malwarebytes_free

    SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

    it might also be not enough physical memory, which in your case you would have to get more memory since yours shows 291.77 mb.

    post back with above scans.

    http://answers.microsoft.com/en-us/windows/forum/windows\_xp-performance/i-keep-on-getting-rundll-error-loading-cdocuments/5cb048aa-db6b-4eea-a26a-cd4966b1c3ab

    2 post from Elder L.


    A "Cannot find...", "Cannot start..., "Cannot load...", "Could not run..." Cannot run" "Error loading...” “Runtime error…” or "specific module could not be found" message at startup is usually related to malware that was set to run at startup but the referenced file(s) has been deleted after a malware scan leaving behind a registry entry or startup item pointing to a file that does not exist.  

    It could be from a malicious software removal or an uninstalled application.  The entry may have a curious looking name since it was probably generated at random when the malware was installed. If you search your system for the referenced file, you may not even find it.

    Windows is trying to load this file but cannot locate it since the file was mostly likely removed during a scan for malicious software. However, an associated orphaned startup parameter or registry entry remains and is telling Windows to load the file when you boot up or login.

    You need to remove the referenced entry so Windows stops trying to load or run the file. It may or may not be in the registry but you can find it.  Autoruns (see below) will find the item no matter where it is. 

    You need to be sure to fix the problem and not just fix the symptom of the problem by simply relieving your system of the displaying message - that is not a fix (there is a difference).

    If you just locate and uncheck the item in msconfig, that disables the item but does not remove the reference to the bogus startup item from your computer.   The msconfig program is not a startup manager, it is a troubleshooting tool.  Disabling things in msconfig to put a stop to the messages and thinking your problem is resolved is short sighted and leaves behind a sloppy XP configuration.  Merely disabling the display of a startup error message should not count as a "solution" to the problem.

    If you are comfortable editing the registry you can search for and remove the reference directly from there or remove it using a popular third party tool called Autoruns.  The problem may not always be found in the registry though.

    Before making any changes to your registry by hand or with third party tools, be sure to make a backup of the registry first. There is no undo or quit without saving option in regedit.

    Here is a link to a popular registry backup tool:

    http://www.snapfiles.com/get/erunt.html

    You can also use Autoruns to find the leftover startup item no matter where it is hiding.  Autoruns does not install anything on your computer.  It will display all of the startup locations where the reference might be so you can disable it or delete it completely.  Here is the download link for Autoruns:

    http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

    Launch Autoruns.exe and wait for it to finish populating the list of entries.

    When Autoruns is finished scanning your system, it will say "Ready" at the bottom left corner.  Autoruns can be a little intimidating at first if you have never see it before since it displays a lot of information.  You are really only interested in a couple sections.

    The problem item is usually in the system startup or user startup entries so click the Logon tab and see if the startup item is there.

    Scroll through the list and look for a startup entry related to the file(s) in the error message.

    If you don't find it in the Logon tab, look for it in the Everything tab.

    You can also click File, Find to search the Logon or Everything tab for all or part of the name of the item.

    Right-click on the offending entry and choose to delete it.  If you are not sure what it is, you can just disable it, reboot and if the issue is resolved, and then delete the offending entry.  If you don't see it in Autoruns you may have to edit the registry and remove the item from the Startup folder there.  Autoruns should display the same information though.

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  4. Anonymous
    2013-07-04T19:58:37+00:00

    http://answers.microsoft.com/en-us/windows/forum/windows\_7-system?tm=1369661329562&tab=unanswered

    above is the windows 7 forum, you have tagged onto a question in the XP forum,

    please run the scans, and post the results and the info you have already posted into your question in the win 7 forums. thanks.

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  5. Anonymous
    2013-07-04T18:10:06+00:00

    OS Name Microsoft Windows 7 Ultimate

    Version 6.1.7600 Build 7600

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name BARGHASHPC

    System Manufacturer Gigabyte Technology Co., Ltd.

    System Model G41M-Combo

    System Type X86-based PC

    Processor Pentium(R) Dual-Core  CPU      E5500  @ 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)

    BIOS Version/Date Award Software International, Inc. F3, 09/06/2010

    SMBIOS Version 2.4

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume1

    Locale Egypt

    Hardware Abstraction Layer Version = "6.1.7600.16385"

    User Name BARGHASHPC\elmohandes

    Time Zone Egypt Daylight Time

    Installed Physical Memory (RAM) 2.00 GB

    Total Physical Memory 1.96 GB

    Available Physical Memory 817 MB

    Total Virtual Memory 3.93 GB

    Available Virtual Memory 2.38 GB

    Page File Space 1.96 GB

    Page File C:\pagefile.sys

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    2 people found this answer helpful.
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