"Update is ready to install"

adobe reader is at version 11.0.03

first I would uninstall all adobe reader on your pc, reboot and then go to adobe and download the latest version of reader:

http://get.adobe.com/reader/otherversions/

afterwards

1. what is your current antivirus?
2. do the following to ensure your system is clean, since adobe is blocked from updating probably from malware:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

You can edit out any personal information.

Download, install, update and do full scan with these free malware detection programs:

Malwarebytes (MBAM):  http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

Remove all found, reboot, and run again until scans run clean, these can be removed afterwards if you so choose.

Thanks for the quick reply. I'll follow your advice and let you know how I progressed.

I followed your instructions, but, as usual the installation goes to about 60% and then gives an error message. I have copied the details you requested. Do they help? Here goes:

OS Name             Microsoft Windows XP Professional

Version                5.1.2600 Service Pack 2 Build 2600

OS Manufacturer             Microsoft Corporation

System Name    LAPTOP

System Manufacturer    Sony Corporation

System Model   VGN-B100GP

System Type      X86-based PC

Processor            x86 Family 6 Model 13 Stepping 6 GenuineIntel ~1687 Mhz

BIOS Version/Date          Phoenix Technologies LTD R0042G9, 1/19/2005

SMBIOS Version               2.3

Windows Directory         C:\WINDOWS

System Directory             C:\WINDOWS\system32

Boot Device        \Device\HarddiskVolume1

Locale   Australia

Hardware Abstraction Layer        Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

User Name         LAPTOP\Roger

Time Zone           E. Australia Standard Time

Total Physical Memory  1,536.00 MB

Available Physical Memory          1.02 GB

Total Virtual Memory     2.00 GB

Available Virtual Memory             1.96 GB

Page File Space 3.35 GB

Page File              C:\pagefile.sys

Thanks once again.

Sorry, but I seem to be going backwards, not forwards. I keep getting the Adobe Installer error messages after installation reaches about 50% or 60%.

1. How do I "open antivirus and disable realtime scanning"? I don't know what this means.
2. How do I do malware scans? I'm afraid I don't know the difference between malware/antivirus etc. I thought once I install antivirus it just looks after itself..........

I know you must be reaching the limits of your patience with me, so please don't worry if you have to abandon me as a lost cause.

Thanks again.

update to sp3 manually from the link in my previous reply

 

then go to microsoft update and install ALL priority updates, this will be lengthy

 

afterwards do a custom scan and install any Rootkit updates, I will check back in am.

Thank you.

I have installed Service Pack 3.

When I tried to install the updates at Microsoft Update, I ended up with an error message:  "0x80240036".

When I check the Security Centre for anti-virus software I get a message that says: "AVG Anti-Virus Edition 2013 is upto date and scanning".

I'm going to try updating Adobe Reader again. If I fail, could you recomend any other software other than Adobe?