This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I just bought and downloaded Halo: Spartan Assault onto my Asus eee slate ep121. When I click to open it I see the logo for a second and then it crashes and takes me back to the start screen. I've tried reinstalling, restarting, everything and it happens every time. At the very least, I would like to get a refund if possible. Thank you for your help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same problem. Running Windows 8 64 bit on Dell Inspiron 1764. Graphics Intel HD Graphics. The latest video driver is installed and I have also tried with an old driver without success. Clicking on the tile briefly shows the splash screen and the game the crashes back to the start screen.
How do I obtain refund for the game.
Thank you.
C. B.
Still not working, i tried all the steps :/
Hi Alex,
This might happen if the video adapter drivers are corrupt or outdated.
- Are you using 32-bit or 64-bit operating system?
64
- Which antivirus application are you using?
I didn't install any so whatever the default windows is.
Method 1: Change the screen resolution and check if that helps.
a. Press Windows + x, Click or tap Command Prompt (Administrator).
b. Go to command prompt, type desk.cpl.
c. Please change the resolution of the screen to 1366*768.
The highest my resolution will go is 1280*800
Method 2: Windows 8 drivers for your video adapter not available in the Asus website. You may refer to the manufacturer website.
http://www.asus.com/Tablets_Mobile/Eee_Slate_EP121/#support_Download_36
I followed the link but I don't know which driver is for the video adapter
Let's download and install the Windows 7 drivers from the above link and install them in compatibility mode.
Refer to this link to install the drivers in compatibility mode. Make older programs compatible with this version of Windows
**http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows**
The game was designed to run on windows 8 so I don't think this would help?
Method 3: Clean boot will help us to identify if any third party applications or start up items are causing the issue.
To do this, follow steps from this link:
http://support.microsoft.com/kb/929135
Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.
In the link it says "This information is not intended to troubleshoot specific problems" also the instructions are telling me to stop the program from starting up at launch but this is a game that doesn't start at launch
Still not working, i tried all the steps :/
Do you have the same computer as me?
Hi Alex,
This might happen if the video adapter drivers are corrupt or outdated.
Method 1: Change the screen resolution and check if that helps.
a. Press Windows + x, Click or tap Command Prompt (Administrator).
b. Go to command prompt, type desk.cpl.
c. Please change the resolution of the screen to 1366*768.
If the above method does not work, go to next method.
Method 2: Windows 8 drivers for your video adapter not available in the Asus website. You may refer to the manufacturer website.
http://www.asus.com/Tablets_Mobile/Eee_Slate_EP121/#support_Download_36
Let's download and install the Windows 7 drivers from the above link and install them in compatibility mode.
Refer to this link to install the drivers in compatibility mode. Make older programs compatible with this version of Windows
**http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows**
Note: If you are running 32-bit operating system, download and install 32-bit drivers.
If you are running 64-bit operating system, download and install 64-bit drivers.
You may also contact Asus support and check if they can help you find the right drivers for your Windows 8 operating system.
http://vip.asus.com/forum/topic.aspx?board_id=9&SLanguage=en-us
If installing video adapter driver does not help, let's perform clean boot and open the game and check.
Method 3: Clean boot will help us to identify if any third party applications or start up items are causing the issue.
To do this, follow steps from this link:
http://support.microsoft.com/kb/929135
Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.
Hope the above information helps. Do let us know if you need any assistance in the future regarding Windows. We will be glad to help.
