Hi,
What is the make and model of the mouse?
This could have happened due to incorrect mouse drivers, Conflict with other (non-Microsoft) mouse or pointer software or due to applications which do not correctly recognize scrolling messages from the mouse.
Let us follow these methods and resolve the issue.
Method 1:
I would suggest you to update the mouse drivers and check.
Follow these steps to update mouse drivers.
a. Press Windows key + X and select Device Manager.
b. Search for Mice and other pointing devices and expand it.
c. Right click on the HID compliant mouse and select Update driver software.
Method 2:
I would suggest you to perform a clean boot and check if any service or application is causing the problem.
Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135
Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue
Method 3:
With newer “high-resolution” mouse devices, some applications may not correctly interpret partial scrolling messages. When low resolution wheels scroll up and down, the mouse driver sends a scroll magnitude of 120 for each tick of the wheel up and 120 for each tick down. According to the official documentation, a scrolling value of 120 (or -120) indicates one line of scrolling. If the application receives less than a full line, it should either scroll part of a line (which is what Microsoft Word and some other applications do) or if that’s not possible, save up the value until a total of 120 is reached (which is what Notepad does). Most current mouse devices are designed to give a smoother scroll experience, so the wheels are higher resolution and send four times as many scroll events, but at one-quarter of the magnitude. So instead of 120, they send 30 (or instead of -120 when scrolling back, they send -30). This should result in scrolling at the same speed, just more smoothly. So, to check this, compare the behavior in that application to how scrolling works in Notepad or Microsoft Word.
Let us know about the status of the issue. We would be happy to help you.