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proxy server is refusing connections

Anonymous
2013-08-31T03:55:07+00:00

Original title: Email, sync, store app

I cannot access my hotmail (account unavailable), or the app store says I am not connected to the internet. Occasionally I cannot access my browser either. I have gotten a default saying "proxy server is refusing connections". When I bypass this everything syncs up and is operational... until I power down, then the process starts all over again. I have tried the troubleshooter download and it hasn't done a thing to change the problem. Anyone else having these problems ?

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2013-08-31T15:51:14+00:00

    Hi Galen,

    -          What troubleshooter have you tried?

    -          How did you bypass proxy?

    I would suggest you to disable the proxy server and check.

    a) Press Windows key and the R key to open Run prompt. Type inetcpl.cpl in the Run prompt and press enter.

    b) In the "Internet Options" Window that pops up, click the "Connections" tab at the top.

    c) Click "LAN Settings" near the bottom of the "Connections" section.

    d) If the "Proxy server" checkbox is marked with a check, click it to deselect/uncheck it.

    e) Click "Ok" to close the "Local Area Network (LAN) Settings" window.

    f) Click "Ok" to close the "Internet Options" Window.

    I would also recommend you to perform a full virus scan using the antivirus program installed on the computer or by using Microsoft Safety Scanner as this issue could also occur by malwares.

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any.

    Hope this information helps. If you have any concerns, please do let us know.

    10+ people found this answer helpful.
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Answer accepted by question author

  1. Anonymous
    2015-01-13T18:33:03+00:00

    Hi Galen,

    -          What troubleshooter have you tried?

    -          How did you bypass proxy?

    I would suggest you to disable the proxy server and check.

    a) Press Windows key and the R key to open Run prompt. Type inetcpl.cpl in the Run prompt and press enter.

    b) In the "Internet Options" Window that pops up, click the "Connections" tab at the top.

    c) Click "LAN Settings" near the bottom of the "Connections" section.

    d) If the "Proxy server" checkbox is marked with a check, click it to deselect/uncheck it.

    e) Click "Ok" to close the "Local Area Network (LAN) Settings" window.

    f) Click "Ok" to close the "Internet Options" Window.

    I would also recommend you to perform a full virus scan using the antivirus program installed on the computer or by using Microsoft Safety Scanner as this issue could also occur by malwares.

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any.

    Hope this information helps. If you have any concerns, please do let us know.

    Quick fix, thank you very much.

    2 people found this answer helpful.
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6 additional answers

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  1. Anonymous
    2014-06-30T03:01:47+00:00

    I tried this method, yet is still not working. What should I do?

    1 person found this answer helpful.
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  2. Anonymous
    2014-08-05T18:25:27+00:00

    @Jaacuelinee => To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your own, new thread => http://answers.microsoft.com/en-us/office/forum/officeversion_other-officeapps/help/a5d0006a-618b-4cd2-b166-0e5e1c039744

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  3. Anonymous
    2014-08-05T05:22:59+00:00

    I have tried this method but its not working the box keeps on checking itself after I uncheck it and close it. What do I do???

    HELP Please

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