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Images or colors look low quality on internet browsers

Anonymous
2013-08-10T19:23:30+00:00

I have just realised that images and colors look like they're in 16 bit. I tried Internet Explorer and Google Chrome, I only have them, both show bad quality of colors on images and gradients. I have make sure that things are updated on Windows Update center, and I'm sure this is not a hardware problem because I can post you guys these screenshots that exactly look like what I see on my browsers.

This is how the Speedtest.net page looks like. Look at the gradient background.  I'm using Chrome as my browser but Internet Explorer shows the same. Don't worry about the missing plug-in icons, I just disabled Flash Player to make things faster to load. I have other screenshots but I only upload this one to save my internet data usage.

I have checked on add-ons, I don't have any weird add-ons because I'm very careful about add-ons, I choose carefully what I install, including those from the webs. I'm quite a computer geek so I normally solve computer problems myself. But this one, I've never encountered a problem like this. Only in browsers that I have. Because I did a comparison between the same image I uploaded using high quality setting on facebook with the original one in my hard drive. The one that's one facebook is like what I have described, low quality, 16 bit look-a-like. BUT, when I drag-and-dropped the original image in my computer to Google Chrome's window,  that original image on browser instead of a picture viewer software, shows good exact quality.

What's happening actually? Anyway, videos on the web work fine.

Thanks in advance.

Regards,

Giovan

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2013-08-26T03:02:53+00:00

    Hi, I've just noticed this problem recently actually after switching from a fast Internet connection to a slow one (~0.4 Mbps at best, varied due to the nature of the mobile connection).

    I believe because of the slow connection, the browser may be requesting a lower-quality version of the image, because when I open local files in the browser, the image quality is fine. (I see you have experienced the same thing.) I have noticed this quality reduction in PNG files occurs in bit-depth, and in JPEG images, quality reduction occurs in the compression, resulting in artifacts.

    One thing you can try is opening the online image itself in a new tab, and pressing Shift+Refresh (I'm using Google Chrome.) For me, this forces the full quality version to be shown.

    I'm unsure if there is any other workaround for this, as I'm not 100% sure what is causing this to happen, but I hope this sheds some light on the issue.

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  1. Anonymous
    2013-08-11T08:42:17+00:00

    Hi Giovan,

    This issue is known to occur if the Dots per Inch (DPI) is set to Medium or High. We can also try to enable software rendering instead of GPU and check if the issue is resolved.

    Please answer a few questions, so that we can diagnose this issue correctly:

    **1.**Did you make any changes to the computer prior to this issue?

    **2.**What is the make and model of the computer?

    **3.**Which version of Internet Explorer is installed on the computer?

    I would like you to try these steps:

    Method 1: Change the DPI settings to Small and check if the issue is resolved.

    **a.**Click on the Start button and click on Control Panel.

    **b.**In the Large Icons View, click on Display.

    **c.**Check the option: Smaller- 100% and click on Apply.

    The Smaller- 100% option, by default, has 96 dots per inch.

    Note: You will be prompted to log off, which you must do immediately. Unsaved data might be lost or corrupted.

    Method 2: Enable Software Rendering in Internet Options and check if the issue is resolved.

    **a.**Open Internet Explorer and click on Tools.

    **b.**Select Internet Options and click on the Advanced Tab.

    **c.**Under Accelerated Graphics, check the option: Use Software rendering instead of GPU rendering.

    **d.**Click on Apply and OK.

    **e.**Restart the computer and check if the issue is resolved.

    Please get back to us with the status of the issue.

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  2. Anonymous
    2013-08-14T05:45:32+00:00

    Hi, thanks for replying.

    I have tried resetting Internet Explorer, and rebooted the computer. Images on the web still look low quality. No changes :(

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  3. Anonymous
    2013-08-14T05:07:34+00:00

    Hi Giovan,

    Let's Reset Internet Explorer settings and check if it resolves the issue.

    You can do so by referring to the link:

    Refer to the section "To reset Internet Explorer settings"

    http://windows.microsoft.com/en-in/internet-explorer/reset-ie-settings#ie=ie-10-win-7

    Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. You would also have to re-enable the add-ons as the add-ons would be disabled once you reset Internet Explorer.

    Please reply to us with the results.

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  4. Anonymous
    2013-08-11T13:38:21+00:00

    Hi. Thanks Manasa for replying.

    1. I didn't make any changes to the computer. Only have been using it to browse Youtube or other social network and chatting. No important changes.
    2. The computer is an HP Compaq Presario CQ43 Notebook PC
    3. Internet Explorer version: 10.0.9200.16635

    Update version: 10.0.7 (KB2846071)

    I have tried method 1, changing the DPI, but the DPI has always been the smaller 100%. I have also tried method 2, I set it to use software rendering and restarted. But it didn't affect anything so I reverted to GPU rendering. It's weird because images outside browsers look good, including movies. It's only these browsers, Internet Explorer and Google Chrome that I've seen so far.

    Regards,

    Giovan Pangku

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