Hi SueLaker,
Thank you for posting your question in Microsoft Community.
Like everything else in your computer, Bluetooth requires both hardware and software. A Bluetooth adapter supplies Bluetooth hardware. If your PC didn’t come with the Bluetooth hardware installed, you can easily add it by purchasing a Bluetooth USB dongle.
. What is the make and model of the computer?
I would suggest you to check the specification of your computer.
To determine whether your PC has Bluetooth hardware, check the Device Manager for Bluetooth Radio by following the steps:
a. Drag the mouse to bottom left corner and right-click on the ‘Start icon’.
b. Select ‘Device manager’.
c. Check for Bluetooth Radio in it or you can also find in Network adapters.
If you need further assistance on this particular issue, let us know and we will be glad to assist you.