Hi Kimberlee,
Which web browser are you using to download?
You appear to have a third-party downloader add-on installed.
Let’s test the issue. If you are using Internet Explorer, follow these steps and check the issue.
To determine whether the error is caused by an add-on, run Internet Explorer in "No Add-Ons" mode. To do this, follow these steps:
a. Click Start, and then type Internet Explorer in the Start Search box.
b. Click Internet Explorer (No Add-ons). Internet Explorer opens without add-ons, toolbars, or plug-ins.
c. Now, try to download and check if it helps.
If it is working correctly, then, follow these steps to uninstall the plugin.
a. Click Start, click on Control Panel.
b. Click Add or remove programs.
c. If MyDownloader is listed, uninstall it.
If you've signed up for MyDownloader.net, see the FAQ here
http://www.mydownloader.net/faq.php for payment/cancellation information.
Follow the steps and let us know if it helps. If that does not help, please reply and we would be happy to help you.