Share via

Windows cannot find 'C:\Windows\System32\rstrui.exe'.

Anonymous
2010-09-29T08:32:28+00:00

I got hit with one of the Win32 Trojans appearing as a virus scann even tho the program was ended via task manager I cannot open and of the programs in the system tool when trying to restore. Is there anyway to fix this without having to "F" disk the computer? I tried running the system scann in the Admin command Prompt and it said it could not start the repair service. I have the Vista operating system. System Restore wont even open in safe mode I get the same errors.

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-06-01T10:49:22+00:00

    Download Trojan Killer by Gridinsoft. It will fix the problem in 30 seconds free of charge (You can test it while it continues to scan)

    http://trojan-killer.net/

    (it will scan for other virus but you'll have to pay to remove those at the end of the scan)

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2010-09-30T03:06:41+00:00

    Hi ShadowedAmora,

    Step 1

    I would suggest you to navigate to the following location ‘C:\Windows\System32’ and check if ‘rstrui.exe’ file exists. If you are able to locate the file yo umay try to doubleclick on the rstrui.exe file and check if it can help you perform a system restore.

    Step 2

    You may try to run ‘rstrui.exe’ from the run box and chack it it works. To run the file, follow the steps below.

    a.    On the keyboard press Windows key and the R key together.

    b.   You should get the run box.

    c.    In the run box, type rstrui.exe and press enter.

    Check if System restore window opens and postback the result.

    Hope this helps. Post back with the result.

    Thanks and Regards,

    Srinivas R

    Microsoft Support.

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2012-01-03T01:00:01+00:00

    this has happened to me too. Can not do system restore either, it says does not exist.

    lots of things seem to be missing or unable to be opened. Any help would be appreciated

    0 comments
  4. Anonymous
    2011-12-19T13:04:27+00:00

    This is still not solving my problem. I have tried running it from the initial search bar, or by pressing the windows key plus R but nothing works, I keep getting the same error message. What can I do?!

    0 comments
  5. Anonymous
    2010-10-01T06:22:07+00:00

    I have had basically the same experience. I tried your suggestion of "rsturi.exe"; but the message returns with "windows can't find "rsturi.exe". Any other suggestions? Thank you for trying to help. This is terrible ordeal. I retried; and now I am at the sytems protection message is "could not schedule the requested task for the following reason, "the request is not supported. (0x80070032). Any ideas. Thanks again That message has cleared and now when I reboot it tells me "cannot findwindows\system\32\drivers\tcpip.sys" I have gone into Run mode and repeated procedure looking for the tcpip.sys. The Windows Box message says that to open this file Windows needs to know what program I want to use to open it. I can't get on line with this PC and don't know if anything I have will open the file. Can you suggest anything else. Thanks again

    0 comments