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Explorer.exe - System Warning dialog with "Unknown Hard Error" message

Anonymous
2013-07-02T19:11:15+00:00
  • Hi All,

Thanks to Microsoft for provide such a helpful place.

Have someone ever met a explorer.exe - System Warning dialog with "Unknown Hard Error" message?

I upload it to link postimg.org/image/grsj6f7r1

It occurs while I boot into Windows 8 and go to Metro

System will stay at this condition unless I close the dialog. But System runs well after then.

It only happened sometimes when I boot into Windows 8, but it blocks my work because I need to test system stability by automatic reboot continually.

 I have several units and all of them have chance to see this problem, all of them have different hardware configuration, so I think it's not related to hardware components (HDD, RAM)

I've also done check disk by chkdsk /r /f

Hoping can get solution or some inspiration to get rid of it.

Thanks in advance.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-07-03T12:48:57+00:00

    Hi Ming,

    I appreciate your efforts to resolve the issue.

    This issue may occur due to conflict between third party applications or due to system file corruption.

    Did you make any recent hardware or software changes on the computer prior to this issue?

    Method 1:

    I would suggest you to boot the computer in Safe Mode and set the computer in clean boot state from Safe Mode.

    Step 1:

    Start the computer in Safe mode, to start the computer with minimal set of drivers and files.

    Windows Startup Settings (including safe mode)http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

    Step 2:

    Now set the computer in clean boot state from Safe Mode and check if it helps.

    Setting the system in clean boot state will help to identify if any third party applications or startup items are causing the issue.

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    http://support.microsoft.com/kb/929135

    Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

    Method 2:

    If the issue persists, I would suggest you to run System File Check (SFC), and then check if this fixes the issue.

    Follow the steps:

    a. Press “Windows Key + Q” to open Charms Bar.

    b. Type “cmd” without quotes in the search box.

    c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

    d. Type “sfc /scannow” without quotes and hit Enter.

    Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

    Hope this information helps. Reply to the post with updated status of the issue to assist you further.

    100+ people found this answer helpful.
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Answer accepted by question author

  1. Kapil Arya 37,681 Reputation points Volunteer Moderator
    2013-10-21T03:07:57+00:00

    Hello,

    You may like to give a try to the fix mentioned in following article and see if that helps:

    https://www.kapilarya.com/fix-getting-explorer-exe-error-on-windows-8-start-up

    Also, check this video:

    https://www.youtube.com/watch?v=MaxPy-vuO5E

    Hope this helps, Good luck :)

    70+ people found this answer helpful.
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  1. Anonymous
    2015-07-18T13:44:58+00:00

    Thank You

    Being computer challenged, the 1st method seemed to me to be much more complicated and time consuming than the 2nd method, System File Check. I started with #2 and a brief scan identified and eliminated 3 problem files in a very short time.

    My computer is now running faster, smoother, with fewer delays and "not responding" messages have disappeared.

    4 people found this answer helpful.
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  2. Anonymous
    2014-12-13T07:33:29+00:00

    Hi MarvinFernando,

    I tried those mothods as well, but unfortunately none of them worked.

    Since I can't identify which or what driver/application might cause the issue, the only way is to re-install Windows 8.

    Stranged thing is that the problem doesn't meet again.(at least for now).

    It's not good, but it's a way though.

     hi myfriend

    the problem is only inside your registry .

    hkey_local_machine/system/controlser001/services/atapi

    and also

    hkey_local_machine/system/currentcontrolset/services/atapi

    the keys inside the registry must restore to default mode to solve the problem.

    this problem is just like the first windows 8 same problems that , in the first versions of windows 8 the dvd drives were hidden and you could not see them. the solution was you clear all  registry key above and restart computer. after the system will replace them automatically and you could see dvd drives.

    1. backup your registry keys befor.

    2- delete the registry keys above.

    3- restart your computer and enjoy.

    note: don not delete the directories like "enum" , just delete the exist registry keys inside directories atapi.

    4 people found this answer helpful.
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  3. Anonymous
    2013-10-20T12:47:45+00:00

    Hi.. 

    I have the same problem. But the message still shown up after I do both method. I have repeat it about 3 times and I still got the same issue.. What should I do?

    1 person found this answer helpful.
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