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Unable to install a DNP RX-1 printer driver, error:cannot find DPInst64.exe.

Anonymous
2013-06-06T00:29:52+00:00

Original Title: DPInst64.exe warning

trying to install a DNP RX-1 printer driver on my new LENOVO laptop using Windows 8.  Keep getting a cannot find DPInst64.exe

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-06-06T15:59:02+00:00

    Hi KurtWallace,

    I understand that  DNP RX-1 printer failed to install.

    Here are some troubleshooting steps that you can try to resolve this problem.

    Step 1: Let’s place the computer in clean boot and install the drivers from the manufacturer link.

    Clean boot will help us to identify if any third party applications or start up items are causing the issue.

    To do this, follow steps from this link:

    http://support.microsoft.com/kb/929135

    **Note:**After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.

    Step 2: Visit the following link and install the drivers.

    http://www.dnpphoto.com/downloads/RX1_win8/RX1_Driver_win8_v3.21_32-64bit.zip

    Also refer to the following link:

    Install a printer

    http://windows.microsoft.com/en-US/windows-8/install-a-printer

    You may also contact the DNP Support:

    http://www.dnpphoto.com/support/

    Hope the above information is useful.

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