Share via

Computer is stuck at "window is loading files" screen

Anonymous
2013-06-25T00:43:03+00:00

Original Title: Help me plz! :(

Hello ! i have a problem in my pc.... it's not starting when i start my pc it goes into window is loading files and then window is loading files... i tried to start on safe mode but the result was same..and it doe'nt do sfc/scannow so please check details further and help me...                                                                          Startup Repair diagnosis and repair log


Last successful boot time: ?6/?23/?2013 9:09:28 AM (GMT)

Number of repair attempts: 29

Session details


System Disk = \Device\Harddisk0

Windows directory = C:\Windows

AutoChk Run = 0

Number of root causes = 1

Test Performed:


Name: Check for updates

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System disk test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk failure diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk metadata test

Result: Completed successfully. Error code = 0x0

Time taken = 31 ms

Test Performed:


Name: Target OS test

Result: Completed successfully. Error code = 0x0

Time taken = 406 ms

Test Performed:


Name: Volume content check

Result: Completed successfully. Error code = 0x0

Time taken = 437 ms

Test Performed:


Name: Boot manager diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System boot log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Event log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 234 ms

Test Performed:


Name: Internal state check

Result: Completed successfully. Error code = 0x0

Time taken = 156 ms

Root cause found:


Startup Repair has tried several times but still cannot determine the cause of the problem.



Session details


System Disk = \Device\Harddisk0

Windows directory = C:\Windows

AutoChk Run = 0

Number of root causes = 1

Test Performed:


Name: Check for updates

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System disk test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk failure diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk metadata test

Result: Completed successfully. Error code = 0x0

Time taken = 47 ms

Test Performed:


Name: Target OS test

Result: Completed successfully. Error code = 0x0

Time taken = 296 ms

Test Performed:


Name: Volume content check

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Boot manager diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System boot log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 16 ms

Test Performed:


Name: Event log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 15 ms

Test Performed:


Name: Internal state check

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Root cause found:


Startup Repair has tried several times but still cannot determine the cause of the problem.



Session details


System Disk = \Device\Harddisk0

Windows directory = C:\Windows

AutoChk Run = 0

Number of root causes = 1

Test Performed:


Name: Check for updates

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System disk test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk failure diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk metadata test

Result: Completed successfully. Error code = 0x0

Time taken = 31 ms

Test Performed:


Name: Target OS test

Result: Completed successfully. Error code = 0x0

Time taken = 281 ms

Test Performed:


Name: Volume content check

Result: Completed successfully. Error code = 0x0

Time taken = 16 ms

Test Performed:


Name: Boot manager diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System boot log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Event log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 15 ms

Test Performed:


Name: Internal state check

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Root cause found:


Startup Repair has tried several times but still cannot determine the cause of the problem.



Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

1 answer

Sort by: Most helpful
  1. Anonymous
    2013-06-25T15:00:47+00:00

    Hi Navdeep,

    Thank you for providing the details on the repair log files of Startup repair.

    I can understand the inconvenience which you are facing at the moment. We will work together to try and fix the issue.

    Please provide certain information in context of the issue:

    1. What are the changes that you made on the computer prior to this issue which caused the computer to go into a no boot situation?

    2)  What is the exact error message that you receive when the Computer fails to boot to the Desktop? If the loading of files stop, then at which file does it stop?

    I would suggest you to restore the computer to a point prior to this issue.

    Refer to the link to perform system restore using a Windows 7 DVD:

    How to use System Restore to log on to Windows 7 or Windows Vista when you lose access to an account

    http://support.microsoft.com/kb/940765

    Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

    Please let us know about the results on this issue.

    Was this answer helpful?

    0 comments No comments