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Creative Zen Mozaic update driver

Anonymous
2013-07-03T13:47:58+00:00

My zen mozaic device driver needs to be updated per my troubleshooting.  Using windows 7, my computer is unable to update driver.  The zen is no longer listed under windows media center.  For some months, the zen was not recognized as a device.  It now is, but how do I update driver, if not through device & printers (troubleshooting) on my computer?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-07-04T09:14:45+00:00

    Hi,

    1. How are you trying to update the drivers?

    2. Do you get any error message/code?

    Method 1: Update the drivers from Device manager

    a. Hit Win + R on the keyboard

    b. Type Devmgmt.msc and hit OK

    c. Right click on the driver and select update

    Method 2: I would suggest you to visit creative support and try to download the drivers manually:

    Creative Support

    http://support.creative.com/kb/showarticle.aspx?sid=6843

    If the issue persists please contact Creative support for further assistance.

    Please post back if you need assistance with Windows. We are here to help you.

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  1. Anonymous
    2013-07-20T13:52:21+00:00

    Thank you for your help.  I was able to download the driver needed by going to creative support.  My mosaic zen is now working again.  Microsoft Community is fantastic!

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  2. Anonymous
    2013-07-12T02:01:54+00:00

    Thank you much for your help.  I was able to download the Starter Pack.  I also went to Creative Support before proceeding.  Thanks again.

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  3. Anonymous
    2013-07-04T09:40:47+00:00

    Kindly download and install the Creative ZEN Mosaic Starter Pack. It should solve the connectivity issue as well. As such, it is not possible to update the drivers through the method suggested by Sandeep V as it is not exclusively offered. The Creative software acts as the middleware between the player and Windows.

    You can even update the device firmware if you face any issues with the device, but contact Creative Support before proceeding.

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