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Windows Live Mail Error ID: 0x800CCC0E

Anonymous
2013-09-18T18:40:16+00:00

On September 13th, 2013 my system installed scheduled Windows7 Updates.  From that point on I can neither "send" nor "receive" email. 

The error message in it's entirety is:

The connection to the server has failed.Subject 'xoxoxoxo'Server: 'smtp.verizon.net'Windows Live Mail Error ID: 0x800CCC0EProtocol: SMTPPort: 465Secure(SSL): YesSocket Error: 10060

I CAN send and receive mail by way of webmail at verizon.net.

I contacted Verizon Tech Support.  I was told to change my Incoming Server from "incoming.verizon.net" to "pop.verizon.net".

I was told to change my Outgoing Server from "outgoing.verizon.net" to "smtp.verizon.net"

After changing the server IDs there was no difference.

Verizon switched the Outgoing Port a long time ago from 25 to 465.

My Incoming Port is 995.

The Outgoing Port is checked to "My server requires authentication" and "Uses the same settings as the Incoming Server".

Both Ports are checked to "This Server requires a secure connection (SSL)"

After 50 minutes on the phone with remote control of my system, I was told the problem was not on their end and was told to go to the web and see if I could find an answer there.

I have run Norton Utilities and cleaned and compacted my Registry.

I have uninstalled all Windows Essentials including Windows Live Mail.

I have downloaded and reinstalled Windows Live Mail.

I have followed all the instructions in the replies to various community messages.

I am still unable to Send or Receive email.

Any assistance would be greatly appreciated.

Thanks in advance.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-09-19T07:16:44+00:00

    Hi Joe,

    Thank you for posting your concern with a detailed description here in the Microsoft Community forum.

    We perfectly understand that you need help to be able to send and receive emails using Windows Live Mail. Let me assist you on this matter and rest assured that I will definitely do my best to help you sort this out.

    Please be informed that there are several possible reason why did you encounter the error message after an attempt to send or receive emails on your Windows Live Mail. Kindly visit the help article provided below for more information and proper steps that you can perform on your end that may help you in resolving the issue:

    How can I resolve machine configuration issues in Windows Live Mail?

    Joe, if there's anything else that I can help you with, please do not hesitate to reply here and we will further assist you.

    90+ people found this answer helpful.
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  2. Anonymous
    2013-09-24T15:05:46+00:00

    Thanks for your quick reply...

    I checked the link you provided and followed the directions found there up to a point.

    The date and time of my system are correct so I proceeded to the next step involving registration of DLL files.

    ·         regsvr32 softpub.dll

    iv.            Repeat step iii with the following commands.

    ·         Regsvr32 wintrust.dll

    ·         REGSVR32 initpki.dll

    The first two DLLs registered properly but the third "initpki.dll" generated an error saying the file could not be found.

    Could you please provide information on steps to recover from this problem.  A search of my system does not locate the missing file.  It is not in the Recycle Bin either.

    A search for the file on the internet provides a number of locations to download the DLL, but I am very wary of downloading anything from unknown sites.

    Thanks in advance.

    Bill

    3 people found this answer helpful.
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  3. Anonymous
    2013-09-24T20:47:27+00:00

    Hello Bill,

    We're sorry for the confusion. From the error message that you've provided, it is possible that there's an issue with your server connection. We would like to verify some information from you to investigate your concern.

    1. What type of Internet connection is being used? Is it DSL, wireless, LAN, etc.?

    2. How is the account configured in Windows Live Mail, is it Delta sync or POP/IMAP?

    3. Are you encountering issues when logged into web?

    In the meantime, please reconfigure your account in Windows Live Mail to re-establish your account connection. To do this, remove and re-add your account. Note: Before removing an account, check that the messages and contacts you want saved are available when you sign in to the web version.If some of your messages and contacts are available only in Live Mail, export your messages before removing the account. SeeHow do I import and export email, contacts, and calendars with Windows Live Mail?.

    Try accessing your account using POP3 connection and set SMTP port to 587 with TLS or SSL.

    For more information, please refer to the link below:

    **How can I resolve software configuration issues in Windows Live Mail?**

    We look forward to hearing from you.

    Thank you!

    1 person found this answer helpful.
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  4. Anonymous
    2013-09-30T16:20:36+00:00
    1. Has this account ever worked in Windows Live Mail?
    2. Close all other windows, disable your security program and send yourself a simple test message. Does that work? (Re-enable your security program).
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  5. Anonymous
    2013-09-30T15:51:23+00:00

    Thanks again for the reply.

    1. What type of Internet connection is being used? Is it DSL, wireless, LAN, etc.?

    http://answers.microsoft.com/en-us/windowslive/forum/messenger-wlinstall/mandatory-update-to-windows-live-essentials-is-now/0816b1b7-71ff-44f7-8d74-52505bbbf290

    We use DSL.

    http://answers.microsoft.com/en-us/windowslive/forum/messenger-wlinstall/mandatory-update-to-windows-live-essentials-is-now/0816b1b7-71ff-44f7-8d74-52505bbbf290

    2. How is the account configured in Windows Live Mail, is it Delta sync or POP/IMAP?

    My Incoming Mail is POP3 and is set to "pop.verizon.net" and the Port is 995

    My Outgoing Mail is SMTP and is set to "smtp.verizon.net" and the Port is 465

    Both are set for "Requires SSL.

    http://answers.microsoft.com/en-us/windowslive/forum/messenger-wlinstall/mandatory-update-to-windows-live-essentials-is-now/0816b1b7-71ff-44f7-8d74-52505bbbf290

    3. Are you encountering issues when logged into web?.

    **I can SEND and RECEIVE just fine on the Verizon Web Mail site.**

    I spoke to Verizon Tech Support.  All server settings are correct according to their instructions.

    Thanks again for your help.

    Bill

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