bluetooth headphone device

navneet your problem is solved or not reply because i have same problem

Hi Navneet,

Thank you for choosing Windows 8 and we are glad to assist you.

From the issue description, I understand that you are unable to connect the Bluetooth headset to the Windows 8 computer.

I would like you to answer few questions to help us understand the issue well:

1.      Are you able to connect other Bluetooth devices to Windows 8?

2.      Do you get any error message?

3.      What is the make and model of the Bluetooth headset?

4.      Since when are you facing the issue?

We would try to perform some basic troubleshooting steps by following the article to find out the reason behind the issue. We would also try to update the Bluetooth driver and check.

Let’s try these methods and check.

Method 1:

I would suggest you to go through the link and follow the steps given. Here is the link for your reference.

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Method 2:

Check the status of the Bluetooth device in Device manager and Update it.

Step 1:

Follow these steps to check the status of Bluetooth device.

a. Press Windows key + X and select Device Manager.

b. Search for Bluetooth and Right click on it.

c. Select Properties and check the status of the device under General tab.

Step 2:

Follow these steps to update Bluetooth drivers.

a.      Press Windows key + X and select Device Manager.

b.      Search for Bluetooth and expand it.

c.        Right click on the Bluetooth drivers and select Update driver software.

Method 3:

Check if the Bluetooth service is enabled

Follow these steps.

a.      Press Windows key + Rand type services.msc.

b.      Search for Bluetooth Support service.

c.       Right click on the service and click on Enable.

Reference:

Why isn't Windows finding my device?

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Do let us know about the results.

For any further queries related to Bluetooth in Windows 8, feel free to contact us. We will be happy to help you.

i have same problem i have byte dm5710bt bluetooth headset. i installed it in windows 8 but i can not connect  because it shows always offline

Hi Navneet,

Thank you for the update.

This might be an issue with the Bluetooth head set drivers.

Please answer these questions.

1.      What happened when you try to install the drivers for the Bluetooth headset?

2.      Do you get any error message?

I would suggest you to try installing the drivers for the Bluetooth headset device. If you can’t install them, then follow the link for your reference as we don’t have any information regarding the compatibility of the device with Windows 8.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

You can check for the compatibility of the device in the following link.

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home

Do get back to us with the results.

1. yes , I option connect my Nokia Phone X2 02 via blue tooth.
2. No, But in the device section the device always show Offline

3.Byte DM 5710DM

4.cant remember