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error 80000003 in Windows live movie maker, 2012 version

Anonymous
2013-09-04T01:48:59+00:00

hey,

I've spent a considerable amount of time on several movies using Windows live movie maker; now, when I want to save the project as a movie, the program begins the process, then stops and says "windows movie maker has stopped working." When I click "view details," this is what I get:

Problem signature:

Problem Event Name: APPCRASH

Application Name: MovieMaker.exe

Application Version: 16.4.3508.205

Application Timestamp: 5111fa77

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18015

Fault Module Timestamp: 50b83c8a

Exception Code: 80000003

Exception Offset: 00013219

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

I'm not sure if this helps. I've been able to save my movies before (as in it was working earlier this week), now the program will not save at all. I've tried saving "for high definition display," "for computer," with no luck in any case.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2013-09-09T00:10:52+00:00

    One other thing that can cause crashing is an outdated video graphics driver.  I would run dxdiag and go to the Display tab.  Find out the manufacturer of your graphics card/chip (e.g. Intel/AMD/NVidia) and go to their website.  Find a driver update utility to install the latest driver.  See if that helps the save process and prevents crashing.

    Another thing that can cause crashing is when using incompatible file types.  If you think you might be using an unusual video file type, try converting to .wmv first.  And if it is audio, try converting to .wma.

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  2. Anonymous
    2013-09-08T23:12:46+00:00

    Hello Michael,

    We're sorry to know that the issue still persist. Because of this, I will be re-escalating your inquiry to our support specialist for further assistance on your inquiry.

    Your patience is highly appreciated on the matter.

    Thank you.

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  3. Anonymous
    2013-09-08T21:24:12+00:00

    I updated Windows following the given procedure, uninstalled windows essentials and deleted the two folders and reinstalled the whole deal.

    I'm sad to say it still did not work.

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  4. Anonymous
    2013-09-08T04:13:45+00:00

    Hi Michael,

    Thank you for waiting. Our support specialist requests you to do a Windows Update first, then do a clean installation of Windows Essentials. Please follow the steps below on how to do this:

    1. Perform Windows Update by clicking this link**.**

    Note: Updating your operating system will improve the reliability, security, speed of your computer and it may also fix some issues that are related to Windows Essentials.

    2. Uninstall Windows Essentials.

    1. Delete the following folders:
    • C:\Program Files\Windows Live
    • C:\Program Files\Common Files\Windows Live

    Note: If there are more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    4. Reinstall using the online installer found on this link.

    Let us know how things turn out.

    Regards.

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  5. Anonymous
    2013-09-07T14:07:58+00:00

    Hi MichaelArdt,

    Thanks for posting back. I forwarded the logs to our support specialist for further investigation. We will get back to you as soon as we receive an update from them.

    Regards,

    Richard

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