Hi,
If this is not a driver issue then there is a setting or hardware problem and you
will need to contact Canon.
As OEM Canon is responsible for the proper operation of the printer and their
supplied drivers. Check with Canon Support, their on-line documentation, and
drivers.
Good chance you need to update or re-install the latest available driver.
Canon - Support and Drivers
http://www.usa.canon.com/cusa/support/consumer
Canon - Support - Contact Us
http://www.usa.canon.com/cusa/consumer/standard\_display/contact\_us\_consumer
Canon - Windows Support - Vista and Windows 7
http://www.usa.canon.com/cusa/consumer/products?pageKeyCode=windowsSupport
Canon - location confirmation page - printer could be from another region.
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The main issue is probably the drivers however these may help :
Add or remove a printer
http://windows.microsoft.com/en-US/windows-vista/Add-or-remove-a-printer
Troubleshoot printer problems
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems
Open the Printer troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
Find a manufacturer's website
http://windows.microsoft.com/en-US/windows-vista/Find-a-printer-manufacturers-website
Find and install printer drivers in Windows 7
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!