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System restore points disappear

Anonymous
2013-09-05T11:32:17+00:00

I've had my Sony Vaio laptop for 2 years: Windows 7 Home Premium w/SP1. 64 bit. Intel Core i5.

Recently I discovered that my System Restore points are disappearing.

They create with no problem.

And I tested a restore and it restored me with no problem.

But daily I will check System Restore and I have the Red X telling me that I have no SR points.

I've done:

About 8 different anti-virus/rootkit/boot time scans, and they've turned up nothing.

Did scannow and ckdsk with fix/repairs and they've turned up nothing.

Turned off Sys.Restore, rebooted, turned back on, rebooted, no change.

Deleted all SR points, completed new ones, no problem.

I ran Windows diagnostic on my Memory and Hard Drive, no problems.

So I kept checking SR after everytime I'd do something or use a program.

It now appears that when I am running a lot of streaming videos at the same time my Memory goes up to as high as about 91%, and sometimes (fairly often) Adobe Flashplayer crashes.

But even if it doesn't, it is then that I lose my SR points.

I just uninstalled/rebooted/reinstalled Adobe Flash for IE and Firefox.

I've been planning to double my memory anyway from 4 GB to 8GB.

Hopefully that will solve the problem.

But I've had the computer for almost 2 years, and this is a new problem, and I've always streamed a lot of video simultaneously (not all the time but once in awhile) and had Adobe Flash crashes.

But never affecting the SR's.

So I'm not sure if the Memory upgrade will do it, as it's a new problem.

Trying to avoid reformatting Windows to a Sony factory restore.

Suggestions?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-05T21:11:12+00:00

    This does not answer my question.

    "So basically if you need to make sure that everything is OK with the restore points you can manually create one and restart your system if you could see your newly generated restore point that means everything is fine..."

    I am aware of how to manually create System Restore points.

    I have no problem successfully creating System Restore points.

    I also  have no problem rebooting right after I create them and finding that they are still there.

    But everything is not fine.

    Periodically when I open System Restore, there is a red X and it says "You have no System Restore points.", as I explained in my OP.

    This seems to be tied to when I am using a high % of my RAM, and/or tied to problems with Adobe Flashplayer (which is tied to my using a high % of my RAM playing streaming videos which use Flashplayer).

    I suppose there could be a malicious script in my system which tries to shut down System Restore when I'm using a high % of RAM or using Flashplayer and streaming videos, but as mentioned I've run many scans and they all found nothing. If such a script exists, it would probably be tied to Scareware, which tries to shut down System Restore.

    "and also restore points are automatically deleted when new ones are generated as system keeps a queue in order to maintain the reserved memory allocation otherwise at some point all the memory will be utilized by the restore points."

    I have the System Restore set to use 20% of my hard drive. There is an abundance of space for dozens of Restore Points, which it used to hold successfully for the last almost 2 years. This is a recent problem. There is plenty of available space on the hard drive.

    Also, since they started disappearing, I never have more than 3 and usually only 1 RP when they disappear.

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  2. Anonymous
    2013-09-12T11:12:27+00:00

    I see that the person whose case you reference posted this:

    "The only restore points that remain are the ones where I have done system backups on an external hard drive."

    Is it possible for me, as a temporary workaround, to create a restore point and somehow copy it to an external hdd. Not doing a complete mirror image of my system,  nor backing up every file, but simply go into the (hidden) file holding the rp and copy it to an external hdd? And then if needed, transfer it back into the hidden file on my Vaio laptop?

    Some version of this is possible.

    Not sure if the person I quote created a complete mirror image of his system, which is very time consuming and takes up a great deal of space for each image, or if he backed up by copying that file only to his hdd, or copied to his hdd the system which contains that file - i.e., Program Files, or whatever, one file of which contains the rps.?

    Can someone respond to my question above.

    Thanks.

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  3. Anonymous
    2013-09-10T10:35:24+00:00

    Hi Praseetha,

    The VSS Startup was on Manual.

    Set it to Automatic, per your instructions.

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  4. Anonymous
    2013-09-08T09:08:54+00:00

    Hi Jackson,

    Thank you for the updates.

    This issue may occur due to low disk space.

    You may refer to the articles and check if it helps.

    System Restore points are deleted after you restart your Windows 7-based computer

    System restore points are missing after Windows 7 reboot

    You may also verify the status of (Volume Shadow Service) VSS service:

    a. Click “Start”, type "services.msc" (without quotation marks) in the Search bar and press Enter.

    Note: If UAC (User Account Control) window is prompted for permission to continue, please click “Continue”.

    b. Double click “Volume Shadow Copy Service” and switch to “General” tab.

    c. Change the “Startup type” to “Automatic” and click “Apply”.

    d. Click “Start” and click “OK”.

    If you suspect any malicious script on your system, then try toperform a full scan on your computer using Microsoft Safety Scanner and check.

    Microsoft Safety Scanner

    Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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  5. Anonymous
    2013-09-05T16:34:38+00:00

    Restore points are created automatically at random basis, and just before significant system events, such as the installation of a program or device driver. but you can also create a system restore point by following these steps :

    1. Click on Start button , clicking Control Panel, clicking System and Maintenance, and then clicking System.
    2. In the left pane, click System Protection  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Click the System Protection tab, and then click Create.
    4. In the System Protection dialog box, type a description, and then click Create. So basically if you need to make sure that everything is OK with the restore points you can manually create one and restart your system if you could see your newly generated restore point that means everything is fine and also restore points are automatically deleted when new ones are generated as system keeps a queue in order to maintain the reserved memory allocation otherwise at some point all the memory will be utilized by the restore points. Hope this answers your question. Regards, David

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