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LG GH24NS95 cd/dvd rewiter not listed in device manager

Anonymous
2013-10-09T14:47:07+00:00

Hi

 I purchased a new CD/DVD rewriter to be a second drive.

I installed this and then rebooted PC and then checked and this does not show up in under the computer, so went into device manager and its not listed their, so went to LG support at on live chat ( see below).. The say i need an updated driver from Microsoft.

Chat Transcript
Time of chat: 10/9/2013 1:15:23 PM
Length of chat: 00:06:42
Your name: ME
Chatted with: TV, Monitors, AV and IT Support
1:15 PM TV, Monitors, AV and IT Support: Hello, ME. Can I help you with anything today?
1:15 PM TV, Monitors, AV and IT Support:  Good afternoon you're through to Nick Following this chat there is a short survey that will allow you to rate me personally today and the service I have provided. We appreciate<br> all feedback given. How can I help you today?
1:17 PM ME: Hi just installed a GH24NS95 rewriter and PC does not show this so i found updated firmare on your site, but all i get is "valid ATPI device cannot be found. F/W model is<br> DVDRAM GH24NS95"
1:18 PM TV, Monitors, AV and IT Support: Hello ***,.... What Os are you currently running?
1:18 PM TV, Monitors, AV and IT Support: OS* sorry
1:18 PM ME: i am using windows 8
1:19 PM TV, Monitors, AV and IT Support: Does the device appear on the Device Manager screen?
1:20 PM ME: no
1:20 PM TV, Monitors, AV and IT Support: Ok, what you wil need to do is contact Microsoft to obtain the relevant drivers, as these devices were not designed to work with Windows 8,
1:21 PM ME: OK
1:21 PM TV, Monitors, AV and IT Support: Was there anything else I can help you with?
1:21 PM ME: no thanks
1:22 PM TV, Monitors, AV and IT Support: Thank you for contacting LG Electronics, we hope this chat has been of assistance to you. Following this chat there is a short survey which scores me on my service provided<br> to you today, I would appreciate your time in completing this survey and helping LG Electronics to further improve its service, should you need to contact us again our opening hours are Mon-Fri 8am-8pm, Sat 9am-6pm & Sundays 11am-5pm, Thank you for choosing<br> LG and have a Great day 

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Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-10T22:37:39+00:00

    Hi,

    It appears as though you may not have used the Command Prompt (Admin).....

    The easiest way to find it is to right click on the lower left corner when the "Start" pops up....

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  2. Anonymous
    2013-10-10T22:17:21+00:00

    below is what i get following your instructions

    Microsoft Windows [Version 6.2.9200]

    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\***>cd /

    C:&gt;reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v

     EnumDevice1 /t REG_DWORD /d 0x00000001

    ERROR: Access is denied.

    C:&gt;reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v

     EnumDevice2 /t REG_DWORD /d 0x00000002

    ERROR: Access is denied.

    C:&gt;

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  3. Anonymous
    2013-10-09T23:40:17+00:00

    Hello,

    Try this....  Skip steps 2 and 3 to start out, and see how things go.

    It might end up being necessary to run the entire process, but maybe not.

    1. Run cmd as Administrator (right click lower left corner when Start pops up)
    2. Type: or copy and paste

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

    1. Hit Enter
    2. Type: or copy and paste

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice2 /t REG_DWORD /d 0x00000002

    1. Hit Enter
    2. Reboot
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