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Hello, this is my first time posting on any forum so I'll just get down to my problem.
This afternoon, I was on my laptop with Skype and a game up and then my computer started to lag and freeze for short periods of time. I closed down my game but not Skype but the problem persisted, I then decided that I should restart the computer but my computer was frozen so I just held down the power button and turned it off, I thought the problem would probably resolve itself if I restarted my laptop and then started back up my programs but that was not the case. Upon the first restart, I had the choice to use Safe-Mode but I ignored it and just started my computer normally, immediately after that, I got stuck on the Starting Windows screen for about 10 minutes so I decided to restart it again and then I got the option to do Startup Repair so I started it up and after waiting a couple minutes, it said "Startup Repair cannot repair this computer automatically". I then had a look at the problem details and Googled them but found nothing, here are the problem details.
Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200767
Problem Signature 05: AutoFailover
Problem Signature 06: 3
Problem Signature 07: CorruptAcl
OS Version 6.1.7600.2.0.0.256.1
Locale ID: 1033
Please note that I had to type this so if there are any mistakes in it, I am truly sorry.
So just a few more details to help make this easier to grasp the situation, when I start my computer, I can only access my:
F2 Menu
F12 Boot Options
Startup Repair
Startup Normally
And when I do start up normally, I get stuck at the Windows loading screen.
Thank you and I hope to see some replies soon as I am really worried if I need to go see a computer person about this.
Edit: I have found out about pressing F8 before the Windows screen starts up and tried every option on there but nothing is working. Whenever I try starting opening with Safe Mode, it loads for a bit and then a fast blue screen and then it auto-restarts. Same with the other options, they all end up getting a blue screen and then restarting my laptop.
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Hi,
Thank you for updating us with the status of the issue. Let us know if you have any other issues with Windows in future.
Hello Vihay B,
My only problem is that I do not have a Windows 7 DVD because my computer is a laptop and it came with Windows 7 installed. I have tried looking through the box but there was nothing there and I don't know anyone to borrow the DVD from. I am also not willing to buy it because it costs quite a bit and if it doesn't end up working, I will have spent my money for a DVD I won't probably end up needing in the future.
Thank you but sorry.
Hi,
If the above steps does not work, then I would suggest you to perform startup repair using Windows 7 DVD.
What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
Hope this helps!
Hello Rob coach111,
I have tried the first part of what you told me and that was taking a very long time. I tried it from last night when I found it on the internet and it was only on about 8 percent. I read online that it should only take about an hour or so, so I got confused and stopped it just then to try the second thing you told me about.
For the System Restore and the answer to your question, I am none of those. I have tried backing up my laptop before but my laptop always ended up freezing from Windows Backup and then my laptop would automatically restart itself because it was using too much RAM. I tried many more times after that and left my laptop on overnight but it always got to 20 or so percent and then either freeze my computer or automatically restart it.
With the registry files, they were made before the problem became apparent but even after copying them and restarting my laptop, I got this blue flash and then the laptop restarted again.
I found this option to look into the root cause of my problem and these came up:
Last successful boot time: 9/1/2013 3:46:27PM (GMT)
Number of repair attempts: 1
Session details
System Disk = \Device\Harddisk0
Windows directory = C:\windows
AutoChk Run = 0
Number of root causes = 4
Root cause found:
ACLs on file C:\windows\system32\gdi32.dll are not proper. Old value = 0x0
Repair action: Access control repair
Result: Failed. Error code = 0x45d
Time taken = 88717 ms
Root cause found:
ACLs on file C:\windows\system32\kstvtune.ax are not proper. Old value = 0x0
Root cause found:
ACLs on file C:\windows\system32\PortableDeviceSyncProvider.dll are not proper. Old value = 0x0
Root cause found:
ACLs on file C:\windows\system32\scecli.dll are not proper. Old value = 0x0
I thank you for the help but do you know what any of these are? I did some searching and it looks like it's something to do with my graphics or something. I am going to retry the first option and maybe retry the second one, thank you.
Edit: I am still trying the chkdsk option but even after 24 hours, it has been stuck at 8 percent. It moves maybe only 1 file record is processed at a time. And sometimes it says "File record segment [Number] is unreadable."
I would suggest you to scan the Computer for error using chkdsk command in the Command Prompt from the System Recovery Options Menu.
To open the System Recovery Options menu on your computer
1.Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer's power button.
2.Do one of the following:
•If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
•If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.
3.On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press Enter. (If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off.)
4.Select a keyboard layout, and then click Next.
5.On the System Recovery Options menu, click a tool(Command Prompt) to open it.
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Refer the following link for more information:
What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
You could use System Restore to set Windows back by a few days. Steps 1 . . 3 (see below) will get you to the appropriate menu selection.
You could restore your registry files manually to an earlier point by going through the steps outlined below. The process is involved and requires some careful typing. Ask a computer-savvy friend to assist you if you lack experience in this area. Note that it may reset your password to an earlier value.
When it comes to backing up data there are several types of people:
a) Those who think that backing up files is from wimps.
b) Those who try to back up their files after they have suffered a major disaster.
c) Those who back them up once or twice a year.
d) Those who back them up whenever they risk losing something important in case of a disk crash.
Which class do you belong to?
http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
dir C:\Win*
dir D:\Win*
dir E:\Win*
until you find the Windows folder.
I will call that drive "Q:".
cd /d Q:\windows\System32\config
xcopy *.* Q:\MyRegBack\
cd RegBack
dir
copy /y software ..
copy /y System ..
copy /y Sam ..
(the two dots are part of each command)