I get a "Event ID : 372 Print Service" message while printing on Windows 8.

The following suggestion from the BlueDragon48 post worked for me:

     "I can also "fix" the problem by leaving HP1100LM enabled,

      but unchecking "Enable bidirectional support" in the

      P1606dn Printer Properties > Ports menu"

Since unchecking "Enable bidirectional support" I haven't seen any more errors in the Event Log relating to successful prints to my HP Laserjet 1020.

Thanks!

Hi Smudge094,

Thank you for posting in the Microsoft Community.

Apart from the issue, how are you doing today?

You receive an error while printing a page. This can be really frustrating for you and I appreciate the efforts that you have put in. Let us work together as a team and try to get this issue fixed.

Let us start with few questions-

Have you made any other changes on the computer prior to the issue?

I would like more information regarding the issue.

Method 1-

I would have you run the Hardware and Devices and the printer troubleshooter.

Refer the steps-

a)        Click on “Start” and type “troubleshooting” (without the quotations) and then select “Settings”.

b)       Now, Click on “view all”.

c)       Run the “Hardware and Devices” and the “Printer” troubleshooter.

Method 2-

You need to clear the Printer Spooler cache and restart the Print Spooler Service.

Refer the steps –

a)       Press and hold the “Windows+R” key, type “Services.msc” (without the quotes) and hit “Enter”.

a)       Now, scroll down to the “Print Spooler Service”

b)      Double Click “Print Spooler” in the services list.

c)       Click “Stop” and then “Ok”.

d)      Click the “Start” button (icon) and copy and paste the path–

%WINDIR%\system32\spool\printers

e)       Now delete everything in the folder that comes up.

f)       Now perform step a) once again and Right Click on “Print Spooler” and select “Properties”.

g)      On the “General Tab”, make sure that the “Startup type” is set to “Automatic”.

h)      Click on “Apply” and “Ok”.

Method 3-

I would have you refer the articles for further assistance-

How to solve printing problems in Windows

http://windows.microsoft.com/en-US/windows-8/how-to-solve-printing-problems

Fix printer problems

http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab2&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Do let us know if you need further assistance. We will be happy to help. We, at Microsoft strive towards excellence.

Thanks.

I would just like to add that I had the same problem on a remote desktop sever 2012 R2. I downloaded fresh drivers from the vendors website and this fixed the issue for me. Two printers had the problem, one was a Samsung printer which for the new driver directed me to the HP site an the other was a HP printer. On the HP printer it seemed to work better with a PCL5 driver. 

Thanks.

I have the same problem. My HP LJ works but the HP Photosmart printer does not. Same event ID.

Were you able to solve this?

Hi Nirmal S

I am running Windows 8 and this problem started when I was running Windows 7.  I think it started after a Windows 7 Update.  Unfortunately I did not make a note of which one as I did not look in the event viewer for several days, and when I did it was full of this error.

Now I am not having any trouble printing anything, which is why I can't understand the reason for the error.  In fact when you read the error message it contains inconsistencies.  It says Size Of Spool File In Bytes: 248117. Number Of Bytes Printed: 248117. Total Number Of Pages In Document: 1. Number Of Pages Printed: 0.  When in fact it has printed the page.  The last sentence then says The Operation Completed Successfully. 

If the operation has completed successfully, which it has because the document has been printed, why has it generated an error message?

I had thought that the message was a bug in a Windows 7 Update, and that it would not occur  in Windows 8.

Referring to your suggestions;

Method 1: The troubleshooter did not find any problems.

Method 2:  There is nothing in the Windows\System32|Spool\Printers folder.

Method 3:  Windows is up to date.  The latest driver for the HP LaserJet 1020 printer is installed.

So we still come back to the original question.  If the printer is successfully printing everything that is sent to it, why is this error being generated?

The error only seems to appear with the HP LaserJet, it does not appear with the Canon Pixma iP4700.  Is it possible that there is a bug in the printer driver software. Other people, from what I have seen other forums, are also getting this error, and, so far, nobody has come up with a solution.