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internal speaker installed but disconnected

Anonymous
2013-11-19T05:01:31+00:00

hi, my computer is inspiron 15r-5521. my speaker is installed but disconnected. when i move my mouse to the volume of sound, it shows no speaker or headphones are plug in. when i click it, it detecting problem and shows-"The peripheral does not appear to be plugged in. Check the connection.  Proceed to next step to finish." please help me.thx.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-21T10:07:00+00:00

    I still cant solve my problem.

    In ur first problem, i am using internal speaker.

    In second problem, no changes of software and hardware to the computer.

    Using method 1,

    appeared this:-

    Using method 2,

    i had uninstall and reinstall.

    but install failed.

    it appeared:-

    [11/21/13 17:14:04] Update Package Execution Started

    [11/21/13 17:14:04] Original command line: "C:\Users\cdm\Desktop\Audio_Driver_149YN_WN_6.0.1.6788_A03.EXE"

    [11/21/13 17:14:04] DUP Framework EXE Version: 3.0.93.1

    [11/21/13 17:14:04] DUP Release: 149YNX00-00

    [11/21/13 17:14:04] Intializing framework...

    [11/21/13 17:14:05] logo.png

    [11/21/13 17:14:09] User Command: attended

    [11/21/13 17:14:09] DUP Capabilities Value: 16777215 (0xFFFFFF)

    [11/21/13 17:14:09] DUP Vendor Software Version: 6.0.1.6788

    [11/21/13 17:14:09] Local System/Model Compatible with this Package? Yes

    [11/21/13 17:14:09] Local System OS Version: 6.2.0.0

    [11/21/13 17:14:09] OS Compatible with this Package? Yes

    [11/21/13 17:14:09] Local System OS Language: EN

    [11/21/13 17:14:09] Language Compatible with this Package? Yes

    [11/21/13 17:14:30] Identified Behavior : attended

    [11/21/13 17:14:30] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP43D8.tmp

    [11/21/13 17:14:30] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP43D8.tmp""

    [11/21/13 17:14:30] Path : C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    [11/21/13 17:14:30] Identified Behavior : attended

    [11/21/13 17:20:50] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP43D8.tmp

    [11/21/13 17:20:50]

    --- Start of Vendor Software Log ---

    [11/21/13 17:20:50] ASCII payload log file detected.

    [11/21/13 17:20:50]

    Realtek High Definition Audio Driver update package

    ======================================================================================================================================

    Command : "C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\Setup.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP43D8.tmp""

    Date : 2013-11-21  17:14:33.388

    User : cdm

    ======================================================================================================================================

    Starting to get initial ...

    [OS] : 6.2

    -Build : 9200

    -Service Pack : 0

    -x64 system : 1

    -MCE system : 0

    -Server system : 0

    -System Language ID : 0x0409

    -User Language ID : 0x0409

    [Default Path] :

    -tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    -tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    Collecting inventory ...

    Checking driver version...

    The version of this update driver is newer than the currently installed version .

    [Realtek HD Audio Driver]

    Installed version : 6.0.1.6741

    Package version : 6.0.1.6788

    Executing update ...    [2013-11-21  17:14:33.820]

    Run Setup Command : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Setup.exe  /z[-rpC:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RHDSetup.log]

    -------- Realtek Installer response : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RHDSetup.log --------

    [ResponseResult]

    ResultCode=-1

    [Install Progress]

    Confirm Realtek Driver

    Check Operation System Version

    OS Information [WINMAJOR Number] = 6

    OS Information [WINMAJOR String] = 6.2

    OS Information [SYSINFO.nWinMajor] = 6

    OS Information [SYSINFO.nWinMinor] = 2

    OS Information [IsWin2000] = 0

    OS Information [IsWinXP] = 0

    OS Information [IsWin2003] = 0

    OS Information [IsVista] = 0

    OS Information [IsWin2008] = 0

    OS Information [IsWin7] = 0

    OS Information [IsWin8] = 1

    OS Information [IsWin2008R2x64] = 0

    OS Information [IsMCE] = 0

    OS Information [IsServer] = 0

    OS Information [Service Pack] = 0

    OS Information [x64] = 1

    Operation System was Windows x64

    Rtlupd [GetRtlupdForPackage] = 1

    Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.8.0.7

    Rtkupd version [] =

    Current use Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.8.0.7

    Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio

    Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio

    Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers

    Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

    Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K

    Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA

    Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer

    Current driver version = 6.0.1.6788  x64 Edition

    Realtek HD Audio Driver Vista64 Directory Exist .

    Status - OnMoveData

    Status - ProgramFiles_Installing

    delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

    Copy Realtek HD Audio Driver from Vista64 Directory

    Execute RTHDCPL.exe -Q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Execute RtkNGUI.exe -q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Execute RtHDVBg.exe /Q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)

    Status - ProgramFiles_Installed

    Install Realtek HD Audio Audio Driver

    Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u  -s -fi -nrg2709 (TRUE)

    -->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1

    -->Realtek HD Audio - SetupAPI install error code = 0x000003F1

    DriverPackageUninstall Error code 0x000003F1

    InstallShield was aborted

    Status - ProgramFiles_UnInstalling

    -------- Realtek Installer response end --------

    Execution update completed    [2013-11-21  17:20:50.87]

    ======================================================================================================================================

    [Update Result]...

    Update ready to be applied at reboot .

    Rtk Code = 0x00000000

    IS Code = 0x00000000

    Install Result = 1

    UPD execution code = -1

    SetupAPI running code = 0x000003F1

    Exit Code = 1603 ( Error )

    ======================================================================================================================================

    End : 2013-11-21  17:20:50.87

    [11/21/13 17:20:50]

    --- End of Vendor Software Log ---

    [11/21/13 17:20:50] Vendor Software Return Code: 1603

    [11/21/13 17:20:51] logo.png

    [11/21/13 17:20:51] Name of Exit Code: ERROR

    [11/21/13 17:20:51] Exit Code set to: 1 (0x1)

    [11/21/13 17:20:51] Result: FAILURE

    [11/21/13 17:20:58] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_149YN_WN_6.0.1.6788_A03.txt

    [11/21/13 17:21:21] Name of Exit Code: ERROR

    [11/21/13 17:21:21] Execution terminated at date-time 11/21/13 17:21:21

    [11/21/13 17:21:21]

    ਍਍[11/21/13 17:22:01] Update Package Execution Started

    [11/21/13 17:22:01] Original command line: "C:\Users\cdm\Desktop\Audio_Driver_149YN_WN_6.0.1.6788_A03.EXE"

    [11/21/13 17:22:01] DUP Framework EXE Version: 3.0.93.1

    [11/21/13 17:22:01] DUP Release: 149YNX00-00

    [11/21/13 17:22:01] Intializing framework...

    [11/21/13 17:22:02] logo.png

    [11/21/13 17:22:04] User Command: attended

    [11/21/13 17:22:04] DUP Capabilities Value: 16777215 (0xFFFFFF)

    [11/21/13 17:22:04] DUP Vendor Software Version: 6.0.1.6788

    [11/21/13 17:22:04] Local System/Model Compatible with this Package? Yes

    [11/21/13 17:22:04] Local System OS Version: 6.2.0.0

    [11/21/13 17:22:04] OS Compatible with this Package? Yes

    [11/21/13 17:22:04] Local System OS Language: EN

    [11/21/13 17:22:04] Language Compatible with this Package? Yes

    [11/21/13 17:22:20] Identified Behavior : attended

    [11/21/13 17:22:20] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP70A3.tmp

    [11/21/13 17:22:20] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP70A3.tmp""

    [11/21/13 17:22:20] Path : C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    [11/21/13 17:22:20] Identified Behavior : attended

    [11/21/13 17:23:23] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP70A3.tmp

    [11/21/13 17:23:23]

    --- Start of Vendor Software Log ---

    [11/21/13 17:23:23] ASCII payload log file detected.

    [11/21/13 17:23:23]

    Realtek High Definition Audio Driver update package

    ======================================================================================================================================

    Command : "C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\Setup.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\DUP70A3.tmp""

    Date : 2013-11-21  17:22:20.889

    User : cdm

    ======================================================================================================================================

    Starting to get initial ...

    [OS] : 6.2

    -Build : 9200

    -Service Pack : 0

    -x64 system : 1

    -MCE system : 0

    -Server system : 0

    -System Language ID : 0x0409

    -User Language ID : 0x0409

    [Default Path] :

    -tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    -tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03

    Collecting inventory ...

    Checking driver version...

    The version of this update driver is newer than the currently installed version .

    [Realtek HD Audio Driver]

    Installed version : 6.0.1.6741

    Package version : 6.0.1.6788

    Executing update ...    [2013-11-21  17:22:20.928]

    Run Setup Command : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Setup.exe  /z[-rpC:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RHDSetup.log]

    -------- Realtek Installer response : C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RHDSetup.log --------

    [ResponseResult]

    ResultCode=-1

    [Install Progress]

    Confirm Realtek Driver

    Check Operation System Version

    OS Information [WINMAJOR Number] = 6

    OS Information [WINMAJOR String] = 6.2

    OS Information [SYSINFO.nWinMajor] = 6

    OS Information [SYSINFO.nWinMinor] = 2

    OS Information [IsWin2000] = 0

    OS Information [IsWinXP] = 0

    OS Information [IsWin2003] = 0

    OS Information [IsVista] = 0

    OS Information [IsWin2008] = 0

    OS Information [IsWin7] = 0

    OS Information [IsWin8] = 1

    OS Information [IsWin2008R2x64] = 0

    OS Information [IsMCE] = 0

    OS Information [IsServer] = 0

    OS Information [Service Pack] = 0

    OS Information [x64] = 1

    Operation System was Windows x64

    Rtlupd [GetRtlupdForPackage] = 1

    Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.8.0.7

    Rtkupd version [] =

    Current use Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_149YN_WN_6.0.1.6788_A03\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.8.0.7

    Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio

    Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio

    Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers

    Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

    Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K

    Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA

    Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer

    Current driver version = 6.0.1.6788  x64 Edition

    Realtek HD Audio Driver Vista64 Directory Exist .

    Status - OnMoveData

    Status - ProgramFiles_Installing

    delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64

    Copy Realtek HD Audio Driver from Vista64 Directory

    Execute RTHDCPL.exe -Q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Execute RtkNGUI.exe -q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Execute RtHDVBg.exe /Q to Stop it from C:\Program Files\Realtek\Audio\HDA

    Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)

    Status - ProgramFiles_Installed

    Install Realtek HD Audio Audio Driver

    Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u  -s -fi -nrg2709 (TRUE)

    -->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1

    -->Realtek HD Audio - SetupAPI install error code = 0x000003F1

    InstallShield was aborted

    Status - ProgramFiles_UnInstalling

    -------- Realtek Installer response end --------

    Execution update completed    [2013-11-21  17:23:23.516]

    ======================================================================================================================================

    [Update Result]...

    Update ready to be applied at reboot .

    Rtk Code = 0x00000000

    IS Code = 0x00000000

    Install Result = 1

    UPD execution code = -1

    SetupAPI running code = 0x000003F1

    Exit Code = 1603 ( Error )

    ======================================================================================================================================

    End : 2013-11-21  17:23:23.516

    [11/21/13 17:23:23]

    --- End of Vendor Software Log ---

    [11/21/13 17:23:23] Vendor Software Return Code: 1603

    [11/21/13 17:23:24] logo.png

    [11/21/13 17:23:24] Name of Exit Code: ERROR

    [11/21/13 17:23:24] Exit Code set to: 1 (0x1)

    [11/21/13 17:23:24] Result: FAILURE

    [11/21/13 17:23:41] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_149YN_WN_6.0.1.6788_A03.txt

    But i cant using method 3, because i had uninstall the audio.

    2 people found this answer helpful.
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  2. Anonymous
    2013-11-19T20:18:45+00:00

    Hi,

    1.    Are you using Internal speakers or external speakers?

    2.    Have you made any recent hardware or software changes to the computer prior to the issue?

    You might be facing this issue due to an outdated or corrupted sound card drivers. I suggest you to try the following troubleshooting steps and check if it helps.

    Method 1:

    I would suggest you to run the Playing Audio troubleshooter and check if it helps.

    a) Press Windows key + W key on your desktop.

    b) Write Troubleshooting in the search box on the upper right hand corner.

    c) Select the Troubleshooting option obtained after the search.

    d) Select View All option from the left panel.

    e) Select Playing Audio option.

    f) Click on Next to perform the Playing Audio troubleshooter.

    Method 2:

    Uninstall the Sound card drivers and reinstall

    Follow the steps to uninstall the Sound card drivers and in-built speaker drivers.

    a.       Press Windows Key + X and then click Device Manger.

    b.      Search for Sound, Video and Game Controllers and expand it.

    c.       Right on the soundcard driver and select uninstall.

    You can logon to the computer manufacturer website and install the latest driver for the computer.

    http://www.dell.com/support/drivers/in/en/19/Product/inspiron-15r-5521

    Method 3:

    Check if audio devices are set to default.

    a.      Press “Windows Key + C” to open a “Charms Bar”

    b.      Go to settings and type control panel and select sound.

    c.      Click the Playback tab. Notice the check mark next to the default device. For most users, the default device is Speakers. Make sure that your audio settings are configured as expected. Follow these steps:

    d.       On the Playback tab, select the playback device, click Properties, click the Advanced tab, and make sure that the Default Format is set to the value that you expect. When you finish, close this window to return to the previous window.

    e.      On the Playback tab, select the playback device, click Configure, and then make sure the configurations are set correctly.

    f.      Select the sound device that you want as the default sound device, and then click **Set Default.**g.      Click OK to save your settings and to close the Sound dialog box. 

    You can also refer to the following Microsoft article for more information.

    No sound in Windows

    http://windows.microsoft.com/en-in/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this helps.

    Please post back with the status of the issue and we will, be glad to assist you further.

    1 person found this answer helpful.
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