Getting Error message " No pen or touch input is available for this display" when checking for touch feature

Hi Doug,

1. What is the make and model of the computer?
2. What is the KB(Knowledge Base) number of that Windows update?

Perform the steps mentioned below to find the KB(Knowledge Base) number of that Windows Update

a: Press Windows key + X

b: Then click Programs and Features

c: Then click View Installed Updates present at the left pane

Method 1: Perform the steps from the link mentioned below and see if it helps.

**http://windows.microsoft.com/en-IN/windows-8/touch-pen-settings-frequently-asked-questions**

Note: Check the title which reads How do I calibrate my pen and touch settings?

Additional Information:

Touch and pen settings: FAQ

**http://windows.microsoft.com/en-IN/windows-8/touch-pen-settings-frequently-asked-questions**

Touch: swipe, tap, and beyond

**http://windows.microsoft.com/en-IN/windows-8/touch-swipe-tap-beyond**

Method 2: Update the display drivers and see if it helps.

a. Press **** Windows + X, Click Device Manager**.**

b. Expand Display Adapters.

c. Check if the name of the graphic card is there in the list.

d. Right click on the **** Display Adapter’s name and click Update**.**

e. You may reinstall the drivers from Computer Manufacturer’s website.

Please get back to us and let us know if this helps in resolving the issue

Hi Dough,

 

 

We are sorry for the delayed reply.

 

To enable touch screen you may try the steps and check if it helps.

a. Press Windows key + Q.

b. Type Control Panel. ****c. Go to Hardware and Sound. ****d. Click on Pen and touch.

e. Click the touch tab. ****f. Enable use your finger as an input.

 

 

 

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

 

I have a similar problem with my Thinkpad X201T following changing from Win7 (32) to Win 8.1 (64). The touch screen no longer functions and the same error message applies.  Hardware and Sound does not show any Pen and touch.  Somehow my Thinkpad no longer realises it has a touch screen.  Have I accidentally turned it off somewhere?  Thanks  Bruce

Okay, here we go ... and thank you for the help!

First:   Make is DELL, model XPS2720

Second:  KB 2553065  (total of 70 updates)

Third:  Graphic card is Intel HD Graphics 4600

Says it is up to date

Went to Dell looking for updates and found the last one was: "Hard Drive Video Intel W84 A01 Setup 5PXN5 ZPE.exe".

Downloaded it but was then informed there are more current updates already on the computer so did I want to void them and I said no. Should I have said yes to see what might happen?

Fourth:  Of course, I am still with the loss of the touchscreen feature.

Suggestions please.

Thank you.

///////////////////

Hi Bruce,

I would suggest you to install latest touch screen driver from the computer manufacturer website and check if it helps.

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70656

If Windows 8.1 drivers are not available in the computer manufacturer website, I would suggest you to install Windows 8 drivers in compatibility mode.

To install the Wireless touch screen driver in compatibility mode, I would suggest you to follow these steps.

a. Download the latest touch screen driver for Windows 8 from the manufacturer’s website and save it on your local disk.

b. Right-click on the setup file of the driver and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode”and select Windows 8from the drop down list.

e. Let the driver install and then check the functionality.

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Hi Dough,

We are sorry for the delayed reply.

To enable touch screen you may try the steps and check if it helps.

a. Press Windows key + Q.

b. Type Control Panel. ****c. Go to Hardware and Sound. ****d. Click on Pen and touch.

e. Click the touch tab. ****f. Enable use your finger as an input.

Hope this information helps. Reply to the post with updated status of the issue to assist you further.