Erratic behavior of Microsoft Wireless Mobile Mouse 4000

Hi Suzanne,

Check the little laser on the bottom - sometimes it gets clogged with debris.

Be sure you have the latest drivers :

Wireless Mobile Mouse 4000

http://www.microsoft.com/hardware/en-us/p/wireless-mobile-mouse-4000/D5D-00001#support

Troubleshoot a wireless mouse that does not function correctly

http://support.microsoft.com/kb/321122

Wireless Mobile Mouse 4000 - has a 3 year warranty

http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=013&active\_tab=systemRequirements

Microsoft Hardware Warranties

http://www.microsoft.com/hardware/Warranties.mspx

These mice come with 90 tech support from day of 1st incident which would start when

 you contact Microsoft at the below number.

MS Hardware Support and Warranty Claims

Tech Support 1-800-936-5700 for MS Hardware or 1-800- Microsoft 1-800-642-7676

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Well, the problem may be with the driver rather than the mouse, as I tried plugging in the perfectly good HP mouse, and it had the same problem. The Microsoft mouse was working perfectly well last night, and nothing has changed in the interim (no updates except Kaspersky). The last time I moved the transceiver to a new USB port, Windows found it and installed a slew of drivers, including one (the useless Microsoft Mouse and Keyboard Center) that required a restart, but that hasn't helped, either.

Well, the solution to this proved to be extremely unlikely. After trying three different wireless mice on my desktop system, all with the same result, and after trying the Microsoft mouse with my laptop, where it performed beautifully, I knew the problem had to be with something in the desktop rather than the mouse itself.

Meanwhile, since last night we hadn't been able to access Netflex properly with our Blu-Ray player. My husband usually watches something on Netflix while he is having lunch, but today he couldn't connect at all, and in desperation he decided to reconnect with the wireless. When this failed, he insisted that I reset my modem and router (something we have to do frequently when our DSL goes pear-shaped). I resisted for some time, insisting that my Kindle could see the wireless okay, so it didn't make sense that the Blu-Ray player couldn't, and I didn't see what early difference it would make.

Finally this evening I gave in and bounced the router. After I had done so and we were able to connect to Netflix again (go figure), he suggested I check whether this had fixed the mouse as well. It had. I can't see that this makes any sense whatsoever, but there it is. I hardly dare suggest that someone mark this as the answer, but it apparently was the solution for me.

Thanks for all your help, anyway, Rob.

I have the latest version of the Mouse & Keyboard Center. I downloaded the Intellipoint Software, and it tried to install but failed because it said a later version was already installed.

I see no reason why any startup programs that were not causing problems yesterday would suddenly cause problems today.

I couldn't claim on the first 6000 because I had no proof of purchase (it was free). The second one couldn't be replaced because it had been discontinued, and I didn't want to replace it with any other version, as I'd already bought a new mouse. I did get a cash refund, but it took several weeks of faxing forms, then sending the old mouse in along with copies of all the documentation. To get a refund on the postage as well, you have to have the amount of postage inside the package, which took some doing. I did eventually get $41.47 back, but I'd spent at least $60 worth of my time doing it.

I accessed the mouse settings via Control Panel and used Update Driver to search for a driver online, and the message returned was that the driver is up to date. I tested with a wired mouse (the one that came with the system), and it works okay. Then I tested the HP wireless mouse again, and in fact it is fine, so I'll use it until I get a replacement. I honestly don't think there's anything on the computer that is suddenly interfering with the mouse's performance. Given Microsoft's track record with mice, I suspect this one has just "quit working."

I may try to get a refund, though, as I say, that is a discouraging process, to say the least. The first Microsoft Wireless Mobile Mouse 6000 that flamed out on me was bought with MVP Bucks, so I couldn't claim on it, but when the replacement, paid for with hard-earned U.S. greenbacks, did the same, I was bound and determined to make good on it. Only that determination carried me through the agonizing process.