Empire:Total War crashes error "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

Hello Charles,

Thank you for approaching Microsoft Community. I understand that Empire:Total War game crashes randomly. I would definitely help you in fixing this issue.

Perform the following troubleshooting methods:

Method 1:

I would suggest you to place the computer in clean boot state and then try to play the game.

You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

To set the computer in clean boot, follow the steps from the link: How to perform a clean boot

Note: After checking in clean boot, follow step: 3 from the article to reset the computer to normal boot.

 

Method 2:

Install the latest graphics card driver and then check how to game works.

Refer to these links to know how to update the drivers.

Update a driver for hardware that isn't working properly

Update drivers for Windows 7: recommended

 

I would suggest you to check Event Logs for more information regarding the issue.

Refer to the link “What information appears in event logs (Event Viewer)?” to know how to check Event Viewer.

I hope this helps you to fix the issue. If the issue continues, please do reply with Event Logs. We would be happy to help you further.

I've been experiencing the exact same problem when playing both Civilization V and Supreme Ruler: Cold War--both on Steam.  I had also tried uninstalling and reinstalling the games (and Steam) to no avail.  I've tried all of the troubleshooting steps you've listed here including trying to play with the computer in a clean boot state and updating to the latest graphics card driver (mine was current), but I'm still experiencing the same crash.

I've analyzed the Event Log and identified the entries associated with the crashes.  They do not make much sense to me, but I've included the details here.  Would you be able to determine the problem from the even details?

Any assistance you can provide would be greatly appreciated.

Best regards,

Jeffrey Anderson

******@comcast.net

EVENT INFORMATION:

General tab:

Faulting application name: SupremeRulerCW.exe, version: 7.3.7.1, time stamp: 0x51b3c43f

Faulting module name: SupremeRulerCW.exe, version: 7.3.7.1, time stamp: 0x51b3c43f

Exception code: 0xc0000005

Fault offset: 0x0012d00b

Faulting process id: 0x2070

Faulting application start time: 0x01cf01e361ebcc85

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Supreme Ruler Cold War\SupremeRulerCW.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Supreme Ruler Cold War\SupremeRulerCW.exe

Report Id: d1139713-6dd6-11e3-bed4-c0f8dae3d457

Faulting package full name:

Faulting package-relative application ID:

XML View of Details tab:

**-** <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

**-** <System>

---

<Provider Name="Application Error" />

---

<EventID Qualifiers="0">1000</EventID>

---

<Level>2</Level>

---

<Task>100</Task>

---

<Keywords>0x80000000000000</Keywords>

---

<TimeCreated SystemTime="2013-12-26T02:38:35.000000000Z" />

---

<EventRecordID>5199958</EventRecordID>

---

<Channel>Application</Channel>

---

<Computer>JeffreyAnderson</Computer>

---

<Security />

---

</System>

**-** <EventData>

---

<Data>SupremeRulerCW.exe</Data>

---

<Data>7.3.7.1</Data>

---

<Data>51b3c43f</Data>

---

<Data>SupremeRulerCW.exe</Data>

---

<Data>7.3.7.1</Data>

---

<Data>51b3c43f</Data>

---

<Data>c0000005</Data>

---

<Data>0012d00b</Data>

---

<Data>2070</Data>

---

<Data>01cf01e361ebcc85</Data>

---

<Data>C:\Program Files (x86)\Steam\steamapps\common\Supreme Ruler Cold War\SupremeRulerCW.exe</Data>

---

<Data>C:\Program Files (x86)\Steam\steamapps\common\Supreme Ruler Cold War\SupremeRulerCW.exe</Data>

---

<Data>d1139713-6dd6-11e3-bed4-c0f8dae3d457</Data>

---

<Data />

---

<Data />

---

</EventData>

---

</Event>

Hello Charles,

Thank you for approaching Microsoft Community. I understand that Empire:Total War game crashes randomly. I would definitely help you in fixing this issue.

Perform the following troubleshooting methods:

Method 1:

I would suggest you to place the computer in clean boot state and then try to play the game.

You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

To set the computer in clean boot, follow the steps from the link: How to perform a clean boot

**Note:**After checking in clean boot, follow step: 3 from the article to reset the computer to normal boot.

Method 2:

Install the latest graphics card driver and then check how to game works.

Refer to these links to know how to update the drivers.

Update a driver for hardware that isn't working properly

Update drivers for Windows 7: recommended

I would suggest you to check Event Logs for more information regarding the issue.

Refer to the link “What information appears in event logs (Event Viewer)?” to know how to check Event Viewer.

I hope this helps you to fix the issue. If the issue continues, please do reply with Event Logs. We would be happy to help you further.